Key Holder

Lammle's Western Wear & Tack; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

Lammle's Western Wear & Tack is seeking a dynamic store leader to drive sales, coach the team, and deliver the Lammle’s Experience across our Edmonton locations. You will motivate staff, manage day-to-day operations, and uphold service standards that keep customers returning.

In this role you will oversee merchandising, inventory, promotions, and staff development, while fostering a positive, high-energy environment and a customer-first culture that reflects our brand.

Qualifications

• Proven leadership and ability to motivate and develop a team
• Strong communication skills with customers and staff
• Sales-oriented mindset with ability to identify opportunities
• Proactive, critical thinker who can solve problems
• Ownership mentality and can-do attitude

Responsibilities

• Embed the company mission as the driving force for store operations
• Support day-to-day store operations while upholding Lammle’s culture and standards
• Coach and lead store staff; act as a motivational link with the team
• Train and develop store staff to enhance the customer experience
• Foster a positive, high-energy team environment
• Assist in implementing company policies and procedures
• Uphold training standards and company programs; reinforce service levels
• Maintain exceptional customer service and monitor service levels
• Contribute to inventory control, minimize shortages and keep accurate stock
• Keep store clean and well maintained and train staff accordingly
• Identify equipment needs and ensure proper operation and maintenance; train staff
• Lead on merchandise display and presentation consistent with brand
• Merchandise the store according to promotions and seasonal profiles
• Communicate and support company promotions across the team
• Complete markdowns and transfers accurately and promptly
• Utilize windows/store fronts effectively for promotions
• Provide product knowledge training and coaching to outfitters
• Promote and enhance the company image
• Support in overall store strategy

Skills

Leadership

Communication

Sales focus

Critical thinking

Self-motivated

Job description

When you walk into one of our stores you recognize yourself. You are passionate about the western lifestyle, and it’s easy for you to strike up natural conversation with our clientele as you address their needs. You will be driven by sales goal, personal productivity, and strive to deliver excellent customer service. You proactively lead and develop the team around you. You are able to multitask with a smile on your face and work within a team to ensure every one of our customers and staff receives the Lammle’s Experience.

Responsibilities:

• Making the company mission statement our driving force
• Support all aspects of the day-to-day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience.
• Functioning as the coach, motivating source, and team leader for the store staff; liaison with the Customer Service Centre
  

Human Resources Management

• Training and development of store staff.
• Create and maintain a positive team environment whose players are passionate about our Performance Culture

Operational Management

• Supporting the implementation of company policies and procedures
• All training standards, company programs as per direction.
• A strong focus on customer service and consistently maintaining customer service levels
• Contribution to supporting inventory control, minimize Shortage & Adjustments, maintain accurate store inventory
• Ensure that the store’s physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly
• Identify when that equipment is operational and maintained (computers, vacuum cleaners, ladders, lights, audio-visual) and train staff accordingly
• Lead on merchandise display and presentation consistent with Lammle’s image
• Merchandise the store based on promotions or season and store profile as directed
• Communicate and support company promotions
• Complete markdowns and transfers accurately and in a timely manner
• Use windows and store fronts effectively
• Product knowledge training and coaching to all outfitters
• Promoting and enhancing our company image
• Support in allover strategy

Skills

• Leader who can engage, inspire empower and motivate others to act.
• Strong personal skills, outgoing and able to communicate with co-workers and customers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Self-motivated, having an ownership mentality and a can‑do approach.