Key Holder

WINS (Women In Need Society); Calgary; On-site; CAD 36,000 - 48,000; Full time

Job summary

WINS (Women In Need Society) in Calgary is seeking a Key Holder to support the Store Manager, open/close, supervise in their absence, and deliver exceptional customer service.

As a trusted team member, you will handle merchandise, assist customers, train staff, manage cash handling, and maintain safety and store standards, while coordinating with volunteers and ensuring smooth daily operations.

Qualifications

• Post-secondary education or equivalent combination of education and experience.
• Experience in retail or customer service with supervisory responsibilities is an asset.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers and provide information on products.
• Sort, tag, hang merchandise and restock sales floor.
• Open/close store procedures and manage alarm system in absence of management.
• Train and support team members; assign daily tasks and assist cashiers.

Skills

Customer service

Leadership

Supervisory

Multitasking

Education

Post-secondary education

Tools

MS Office

Excel

Word

Outlook

Job description

The Key Holder will help to advance the organization’s strategic goals by embracing the mission, vision, and values of WINS.

Reporting to the Store Manager and is an integral member of the Social Enterprise team. We need a trustworthy and reliable individual to join the team as a Key Holder. As the keeper of the keys, this role is responsible for opening and store closing, alarm system procedures, supervisory and customer service responsibilities in the absence of the Store Manager or Assistant Store Manager.

The ideal candidate is an organized multitasker, able to handle many diverse projects at once, while meeting tight timelines.

Duties And Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on products
• Sort, tag, hang merchandise, arrange, restock sales floor
• Must be able to move all sizes of furniture on a daily basis
• Responsible for carrying keys and alarm codes, opening/closing store procedures
• Perform and supervise daily store procedures including maintaining a tidy and organized work area
• Train, supp ort team members; assign daily tasks, monitor and assist cashiers and other store staff
• Respect and comply with all WINS policies and procedures, ensure staff and volunteers are aware of, and comply with WINS policies and safety standards
• Provide customer/client/donor-focused service, welcome customers and assist with their requests
• Manage paperwork and tend to managerial office tasks in the absence of the management team
• Check and respond to emails and phone messages
• Create a positive and welcoming experience for the team, customers, clients, donors and volunteers
• Ensure employee/customer/donor/volunteer concerns are addressed in a timely and professional manner
• Maintain cash handling procedures and standards to complete bank deposits, balance safe and point of sale, document and report any daily variances in a timely and accurate manner
• Ensure and maintain a safe working environment for employees and volunteers in the store
• Ensure donations and garbage left outside of store premises are picked up on a daily basis
• Secure store premises on a daily basis, ensure loss prevention policies are consistently adhered to
• Ensure and maintain a safe working environment for all team members
• Report workplace injuries and incidents immediately
• Maintain store standards and follow all protocols and procedures
• Other duties as assigned by management regarding all functions of store operations

Requirements

Education

• Post-secondary education or equivalent combination of education and experience

Experience

• Previous management experience in a retail or customer service environment is an asset

Personal/ Professional Attributes

• Must have the ability to lift 50 lbs individually or 100 lbs as a member of a team
• Must be eligible to work in Canada
• Must be able to provide satisfactory results of Criminal Record Check.
• Strong communication, interpersonal and coaching skills
• Must have a customer service focus with the ability to lead, motivate and supervise the team
• Must have proficient working knowledge of MS Office, including Excel, Work and Outlook
• Demonstrated problem-solving and critical thinking skills
• Ability to multi-task and prioritize the daily work of the team
• Must be able to stand for long periods of time (entire shift)
• Must have a flexible schedule, available to work any shift from Sunday to Saturday
• Must be work ready with steel-toed safety boots/shoes, CSA approved