Keyholder

RW&CO; Edmonton; On-site; CAD 21,000 - 28,000; Part time

Job summary

RW&CO. is seeking a part-time Keyholder in Edmonton, AB to support daily store operations and deliver an excellent customer experience. You will help with opening/closing, secure the store, and ensure company policies are followed.

You will greet customers, assess needs, recommend products, process transactions, maintain visual standards, restock merchandise, and assist with markdowns and inventory. You will guide the team on store standards and contribute to a positive, inclusive work

Qualifications

• Customer service and experience skills to build rapport with diverse customers.
• Retail sales knowledge to recommend styles and drive sales.
• Clear, professional communication with customers, teammates, and supervisors.
• Past retail/keyholder experience including opening/closing and POS familiarity.
• Ability to stand long hours and work evenings, weekends, and holidays.
• Reliable and detail-oriented in a fast-paced, team-driven environment.

Responsibilities

• Assist opening and closing procedures and secure the store.
• Greet customers, assess needs, recommend products, and process sales.
• Maintain visual standards and organize merchandise.
• Support inventory activities like restocking and markdowns.
• Guide team on store standards and support a positive, inclusive environment.
• Resolve customer concerns and contribute to a great store experience.

Skills

Customer service

Sales and product knowledge

Communication

POS familiarity

Flexibility with shifts

Teamwork

Tools

POS systems

Job description

Company Description

RW&CO. is a fashion retailer known for modern, versatile apparel and accessories designed for work, leisure, and special occasions. The brand’s pre-fall collections highlight contemporary styles that balance comfort and sophistication. Team members are encouraged to share a passion for fashion and customer experience while working in a dynamic retail environment. RW&CO. offers opportunities to learn about current trends, build product knowledge, and contribute to a stylish, customer-focused store culture.

Role Description

The Keyholder is a part-time, on-site role located in Edmonton, AB, responsible for supporting daily store operations and delivering an excellent customer experience. In this role, the Keyholder assists with opening and closing procedures, secures the store, and ensures company policies are followed. Day-to-day tasks include greeting customers, assessing their needs, recommending products, and facilitating sales transactions. The Keyholder maintains visual standards, organizes merchandise, and supports inventory activities such as restocking and markdowns. This role also involves guiding team members on store standards, helping resolve customer concerns, and contributing to a positive and inclusive work environment.

Qualifications

• Strong Customer Service and Customer Experience skills, with the ability to build rapport and respond to diverse customer needs.
• Retail Sales and Product Knowledge skills to recommend appropriate styles and drive sales performance.
• Clear and professional Communication skills for interacting with customers, teammates, and supervisors.
• Previous retail or keyholder experience, including familiarity with opening/closing procedures and point-of-sale systems, is an asset.
• Ability to stand for extended periods, move merchandise, and work flexible shifts including evenings, weekends, and holidays.
• Reliable, detail-oriented, and comfortable working in a fast-paced, team-focused environment.