Assistant Store Manager

WINS (Women In Need Society); Calgary; On-site; CAD 42,000 - 56,000; Full time

Job summary

WINS (Women In Need Society) is seeking an Assistant Store Manager in Calgary, Alberta. The role involves supervising staff and volunteers, ensuring store presentation, merchandising, and inventory rotation, and providing excellent customer service to the community.

In this hands-on position, you will train store associates, manage store operations, and support the Store Manager in daily administration, safety, and loss prevention.

Qualifications

• Strong communication, interpersonal and coaching skills.
• Previous supervisory or leadership experience in retail/volunteer environments preferred.
• Physically fit with the ability to lift heavy items.

Responsibilities

• Supervise store staff and volunteers; cover duties as needed.
• Provide ongoing training and performance feedback to staff.
• Maintain store presentation, pricing and merchandise rotation.

Skills

Communication

Team leadership

Customer service

Staff training

Merchandising

Cash handling

Job description

Overview

The Assistant Store Manager is a key position within the store environment and performs a wide variety of duties under the direction of the Store Manager. In the absence of the Store Manager, performs the duties of the Store Manager. This includes supervising staff, store presentation, merchandising and inventory rotation, customer service, store sales, and store administration. This hands-on position trains and supervises store associates and ensures a safe and healthy work environment.

Duties And Responsibilities

Supervisory and Team

• Foster a positive workplace and team environment through open communication
• Motivate and inspire store associates
• Cross-train store associates and volunteers to do various jobs within the thrift store
• Provide ongoing training, feedback and performance reviews for store associates
• Provide leadership through modeling appropriate behaviour
• Learn all job functions of the store and cover off for various roles when required.
• Respect and comply with all WINS policies and procedures, ensuring that employees are aware of, and comply with, policies
• Use appropriate discipline when required, as per WINS’ policies
• Attend and participate in regular staff meetings, communicating relevant events to the store associates
• Other duties as assigned by Store Manager

Store Presentation and Merchandising

• Ensure a clean and organized store
• Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales
• Operate the store to maximize product on the sales floor
• Learn and train staff on product knowledge and merchandising
• Ensure consistent and quality sorting and pricing of donations

Store Sales and Profitability

• Ensure product pricing represents fair market value
• Build awareness of WINS and positive relationships with residents, businesses, and organizations in the neighborhood

Customer Service

• Set example in customer service for employees, welcoming and responding to customers in a courteous and helpful manner
• Ensure customer concerns are addressed in a timely and professional manner
• Create a non-judgmental and supportive environment for WINS referral clients and customers

Store Administration

• Maintain cash handling procedures and standards to record, balance, and deposit daily sales, report and document any variances in cash
• Order supplies and maintain appropriate supply levels

Health, Safety, and Security

• Ensure and maintain a safe working environment for employees in the store
• Report any workplace incidents on a timely basis
• Secure store premises on a daily basis
• Ensure donations and garbage left outside store premises are picked up in a timely manner
• Ensure that loss prevention processes and policies are consistently implemented

Job Skills

• Strong communication, interpersonal and coaching skills
• Strong customer service focus
• Ability to motivate and supervise staff
• Previous experience in a retail or customer service environment preferred
• Physically fit with the ability to properly lift heavy items
• Demonstrated ability to prioritize and multitask