Key Accounts Manager, Grocery

Charton Hobbs; Mississauga; On-site; CAD 70,000 - 95,000; Full time

Job summary

Charton Hobbs is seeking a Grocery Key Accounts Manager to develop major head office relationships and accelerate growth across Ontario grocery. This role will lead customer planning, listing presentations, programming, and business development across assigned accounts.

The immediate focus is our LCBO-listed beverage alcohol portfolio within licensed grocery, with opportunities to expand non-alcohol product sales in banners without liquor licences.

Qualifications

• 3 to 5 years of key account management experience in consumer packaged goods.
• Direct experience managing grocery customers at the retail head office level.
• A track record of winning listings, building customer programs, and managing commercial negotiations.
• Strong business planning, presentation, financial, and analytical capabilities.
• The confidence to create new relationships and open doors in less accessible channels.
• A collaborative approach to working with portfolio, sales, and leadership teams.
• Proficiency in Microsoft Excel and PowerPoint.
• A valid driver's licence and the ability to travel within Ontario as required.

Responsibilities

• Call on grocery head offices and build strong relationships with buyers, category managers, and commercial decision makers.
• Win new listings and negotiate customer programming, promotional activity, features, and displays.
• Create customer plans and forecasts and present clear, data-supported recommendations.
• Establish relationships with secondary and non-traditional liquor retailers that are not consistently reached through regular sales call cycles.
• Work with Portfolio Managers to allocate budgets and prioritize customer investments.
• Partner with the Ontario Sales Manager to create field sales targets and execution priorities.
• Connect head office commitments with disciplined field execution and follow-up.
• Develop non-alcohol sales opportunities with grocery banners that do not have liquor licences.
• Track results, evaluate investment effectiveness, identify growth opportunities, and recommend corrective actions where required.
• Provide clear commercial updates to leadership.

Skills

Key account management

Grocery accounts

Negotiation

Business planning

Excel

PowerPoint

Education

Bachelor's degree in Business

Tools

CRM systems

Budgeting software

Job description

Grocery Key Accounts Manager

Ontario | Greater Toronto Area

Build the relationships, listings, and programs that will shape the next stage of Charton Hobbs' Ontario grocery business.

The Opportunity

Charton Hobbs is seeking a Grocery Key Accounts Manager to develop major head office relationships and accelerate growth across Ontario grocery. This role is responsible for approximately half of our grocery business in the region and will lead customer planning, listing presentations, programming, and business development across assigned accounts.

The immediate focus is our LCBO-listed beverage alcohol portfolio within licensed grocery. The role will also develop opportunities for our non-alcohol products with grocery banners that do not hold liquor licences.

What You Will Do

• Call on grocery head offices and build strong relationships with buyers, category managers, and commercial decision makers.
• Win new listings and negotiate customer programming, promotional activity, features, and displays.
• Create customer plans and forecasts and present clear, data-supported recommendations.
• Establish relationships with secondary and non-traditional liquor retailers that are not consistently reached through regular sales call cycles.
• Work with Portfolio Managers to allocate budgets and prioritize customer investments.
• Partner with the Ontario Sales Manager to create field sales targets and execution priorities.
• Connect head office commitments with disciplined field execution and follow-up.
• Develop non-alcohol sales opportunities with grocery banners that do not have liquor licences.
• Track results, evaluate investment effectiveness, identify growth opportunities, and recommend corrective actions where required.
• Provide clear commercial updates to leadership.

What You Bring

• 3 to 5 years of key account management experience in consumer packaged goods.
• Direct experience managing grocery customers at the retail head office level.
• A track record of winning listings, building customer programs, and managing commercial negotiations.
• Strong business planning, presentation, financial, and analytical capabilities.
• The confidence to create new relationships and open doors in less accessible channels.
• A collaborative approach to working with portfolio, sales, and leadership teams.
• Proficiency in Microsoft Excel and PowerPoint.
• A valid driver's licence and the ability to travel within Ontario as required.

A Different Industry Perspective

We are open to candidates from outside the beverage alcohol industry. If you have built your career managing grocery head office accounts in CPG and want to apply that experience in a dynamic, relationship-driven category, we would like to hear from you.

Why Charton Hobbs

• A visible role with meaningful responsibility for a growing Ontario channel.
• The opportunity to work across an established beverage alcohol portfolio and an expanding non-alcohol business.
• Direct collaboration with commercial leadership, Portfolio Managers, and the Ontario sales team.
• An entrepreneurial environment where strong customer ideas can translate into action.

Reporting Relationship

This position reports to the Vice President, Eastern Canada and is based in the Greater Toronto Area.

Charton Hobbs Group is an equal opportunity employer and welcomes applications from individuals of all backgrounds.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The above information is representative of the work performed in this position; however, it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.