Key Account Specialist

SAXX Underwear Co.; Vancouver; Hybrid; CAD 55,000 - 60,000; Full time

Job summary

Join a leading company in the apparel industry as a Key Account Specialist in Vancouver. You will manage orderbook and customer service for key retail partners, ensuring revenue targets are met. This role requires strong analytical and interpersonal skills, as well as the ability to thrive in a fast-paced environment. You will be part of a collaborative team dedicated to delivering exceptional customer experiences while enjoying a hybrid work environment and various perks.

Benefits

Comprehensive benefits package

Health spending account

Group RRSP matching program

Four paid volunteer days

Birthday off

Annual product credit

In-office gym

Healthy snacks and drinks

Qualifications

• 2 to 4 years of relevant work experience in account management.
• Strong computer skills and proficiency in Microsoft Office.

Responsibilities

• Manage orderbook and customer service for key retail partners.
• Establish relationships with key account partners and deliver customer service.
• Analyze inventory positions and communicate supply risks.

Skills

Analytical Skills

Problem-Solving

Interpersonal Skills

Customer Service

Critical Thinking

Education

Degree or Diploma in Business Administration

Tools

Microsoft Office

Microsoft Dynamics 365

Job description

SAXX Underwear Co. is looking for a Key Account Specialist to join our team based in our Vancouver office location in a hybrid work environment. This is your opportunity to be part of a globally growing brand in a dynamic work environment working within a highly collaborative team. SAXX is proud to be Great Place to Work Certified by the Great Place to Work Institute!

Play a critical role in orderbook management and customer service for key retail partners, account managers, and internal stakeholders. The Key Account Specialist will be responsible for preparing, allocating, and releasing sales orders to meet revenue targets, maintaining customer forecasts, responding to customer inquiries, and identifying sales opportunities. This role will report directly to the Director of International Logistics, Interim.

This is a hands-on position which will require the application of strategic thinking and the execution of day-to-day operations. We work in a fast-paced environment, rolling up our sleeves to build something bigger than ourselves. You must be comfortable working within a small and dynamic team, be able to communicate effectively, juggle multiple priorities, proactively solve problems, identify, and communicate risk, and deliver against deadlines. More importantly, you need to be able to integrate fun as a way of being and working, aka don’t take yourself too seriously.

RESPONSIBILITIES INCLUDE:

• Establish productive relationships with key account partners, including reps and buyers.
• Deliver best-in-class customer service by addressing customer issues and following problems through to resolution.
• Proactively seek process improvements and accurately documenting workflows
• Perform orderbook management for key account orders across North America and Europe and maintain pending orders up to date.
• Analyze forecasted inventory position and fill rates to communicate supply risks to buyers and account managers.
• Allocate core, replenishment, and fashion orders accurately and promptly to meet monthly revenue objectives.
• Input seasonal key account customer forecasts and work cross-functionally with Demand Planning in the event of significant shifts
• Collaborate and troubleshoot with key account buyers and internal stakeholders to rectify order issues such as vendor pricing, terms, and delivery challenges
• Work with cross-functional teams to deliver approved value-added services
• Assist with preparation of analytical reports and historical re-caps to communicate business performance
• Other duties may arise from time to time and as a team, we look to support each other

REQUIRED QUALIFICATIONS:

• 2 to 4 years of relevant work experience in a wholesale account specialist role or experience in account management or similar role
• Degree or Diploma in business administration, or a related field
• Strong interpersonal skills to effectively source information, obtain approvals, build relationships with internal and external stakeholders and provide sufficient influence to achieve success
• Excellent analytical and problem-solving skills, with the ability to leverage data and insights to inform decision-making and drive continuous improvement
• Ability to thrive in a fast-paced ever-changing environment; works well under pressure and results oriented
• Critical thinking, problem-solving, and decision-making skills; proactive nature and willingness to challenge existing processes and propose new solutions
• Passion for delivering exceptional customer experiences and a commitment to excellence in customer service
• Strong computer skills, including proficiency in commonly used software such as Microsoft Office (Excel, Word, PowerPoint, Outlook). Experience in using Microsoft Dynamics 365 considered an asset

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification. At SAXX we are dedicated to building a diverse, inclusive and authentic workplace community, so if you’re excited about this role, but your past doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles.

The anticipated annual salary range for this position is $55,000-$60,000. The final aligned upon salary will be dependent on the successful candidate’s relevant skills, experience, and job-related knowledge.

WHY WE THINK YOU’LL LOVE WORKING WITH US

• We offer equitable salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support your well-being.
• Get additional health care support through a virtual health care platform and a health spending account.
• Participate in a Group RRSP matching program.
• Hybrid working environment.
• Four paid days off dedicated for you to volunteer in your community and to support causes that matter to you most.
• Have your birthday off to celebrate in style.
• Free products? Yes please! Every SAXX employee receives an annual $600 credit to treat themselves and the people in their life to our premium products.
• Enjoy access to an in-office gym, along with an on-site shower.
• Hang out with the cute and cuddly dogs at our headquarters (Woof!)
• Stay fueled with healthy snacks, coffee, and tea.
• Be part of a team of incredibly talented, passionate, and empowered people focused on building and innovating.
• Make an impact with your work—each person has an equal opportunity to contribute to our goals.
• Join one of the fastest-growing companies in Vancouver and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!

Please forward your resume and quote Key Account Specialist in the subject line. No phone calls please. We appreciate your interest in the role, however; only successful applicants will be contacted for an interview. Thank you for your interest in a career with SAXX.

Please keep tabs on yourjunk/spam folders. Our emails may end up there and we want to make sure we have the opportunity to connect with you!