Key Account Representative

Sysco Canada Inc.; Saskatoon; On-site; CAD 65,000 - 95,000; Full time

Job summary

Sysco is the global leader in foodservice distribution and seeks a Senior Analyst to strengthen customer relationships and resolve last-mile issues, collaborating with CST, National Sales, and Local Sales to ensure timely product delivery and high customer satisfaction.

The role focuses on building and maintaining relationships with new and existing accounts, resolving escalations, and aligning with best practices across the sales organization.

Qualifications

• Bachelor's degree in related discipline or 4 years of relevant experience in lieu of degree.
• 5+ years of experience in a customer-focused role.
• Willingness to travel as required by the role.

Responsibilities

• Customer relationship building and communication: build and maintain strong relationships with customers through various channels and manage escalations.
• Program implementation and best practices: coordinate with local sales teams to implement guidance from Global Sales Center resources.

Skills

Customer service management

Cross-functional teamwork

Project management

Microsoft Office

Sysco technologies

Customer knowledge

Written and verbal communication

Education

Bachelor’s degree / 4 years experience

Job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Key Account Representative strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The Senior Analyst dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery.

Responsibilities

• Customer Relationship Building & Communication: Build and maintain strong customer relationships through various communication channels, including in-person visits based on customer needs and contractual agreements. Effectively communicate with both internal and external stakeholders, including handling challenging conversations and managing escalations.
• Program Implementation & Best Practices: Liaise with the local contract sales organization to implement best practices and directions provided via Global Sales Center (GSC) resources, acting as a role model for effective implementation.

Skills

• Expertise in customer service management and ability to partner effectively across functional teams.
• Strong organizational and project management skills, including the ability to manage multiple customers simultaneously.
• Ability to thrive in a fast-paced and changing work environment.
• Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to quickly learn and utilize existing and new Sysco technologies.
• Demonstrated experience with and working knowledge of Sysco customers (preferred).
• Excellent communication (written and verbal) and interpersonal skills.

Certifications

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

5+ years of experience

Physical Demands

• Ability to travel by car.
• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer and communicate effectively.