Senior Analyst Account Management

Sysco Canada Inc.; Boucherville; On-site; CAD 85,000 - 120,000; Full time

Job summary

Sysco Canada Inc. seeks a Senior Analyst, Account Management to strengthen customer relationships and improve the customer experience through dedicated support and issue resolution.

We work closely with Customer Support Teams, National Sales, and Local Sales to ensure seamless service delivery and timely product delivery, with up to 50% focus on building and maintaining relationships with new and existing accounts.

Qualifications

• Bachelor’s degree in related discipline or 4 years of relevant experience.
• Minimum 5 years of experience.
• Strong collaboration across functional teams.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Build and maintain strong customer relationships through various channels and visits as needed.
• Handle escalations and communicate with internal and external stakeholders.
• Collaborate with local contract sales to implement best practices via GSC resources.

Skills

Customer service

Cross-functional teamwork

Project management

Fast-paced environment

MS Office

Learn Sysco technologies

Communication skills

Education

Bachelor's degree in related discipline or 4 years relevant experience

Tools

Microsoft Office Suite

Job description

Purpose

The Senior Analyst, Account Management strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The Senior Analyst dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery.

Responsibilities

Customer Relationship Building & Communication: Build and maintain strong customer relationships through various communication channels, including in-person visits based on customer needs and contractual agreements. Effectively communicate with both internal and external stakeholders, including handling challenging conversations and managing escalations.

Program Implementation & Best Practices: Liaise with the local contract sales organization to implement best practices and directions provided via Global Sales Center (GSC) resources, acting as a role model for effective implementation.

Skills

Expertise in customer service management and ability to partner effectively across functional teams.

Strong organizational and project management skills, including the ability to manage multiple customers simultaneously.

Ability to thrive in a fast-paced and changing work environment.

Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Ability to quickly learn and utilize existing and new Sysco technologies.

Demonstrated experience with and working knowledge of Sysco customers (preferred).

Excellent communication (written and verbal) and interpersonal skills.

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

5+ years of experience

Physical Demands

Ability to travel by car.

Ability to sit, stand, and walk for extended periods.

Ability to use a computer and communicate effectively.