Key Account Manager Retail

Caulfeild Apparel Group; Toronto; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Performance bonus eligibility

Job summary

Caulfeild Apparel Group in Toronto, Ontario, is seeking a Retail Key Account Manager to partner with one of Canada's largest national retail accounts. You'll grow brand presence by delivering outstanding service, analyzing sales data, and driving opportunities across merchandising, inventory, and line reviews.

You will build strong relationships with buyers, lead presentations, and collaborate with Merchandising, Operations and Leadership to align customer needs with Caulfeild's objectives.

Qualifications

• Experience managing or supporting major retail accounts (Costco, Walmart, Shoppers Drug Mart or similar).
• Strong analytical skills with Excel and the ability to interpret POS/inventory data.
• Excellent communication, organization and follow-through.
• Experience preparing customer presentations and business reviews.

Responsibilities

• Be the day-to-day partner for one of our largest national retail customers and drive exceptional service.
• Identify growth opportunities and strengthen customer relationships.
• Analyze sales, POS and inventory data to identify trends and opportunities.
• Monitor inventory, sell-through and competitive activity to uncover growth opportunities.
• Prepare line reviews, customer presentations, business reviews and product samples.
• Collaborate with Merchandising, Operations and Leadership to align customer needs with Caulfeild's objectives.
• Visit stores to assess merchandising, pricing, product placement and competitive positioning.

Skills

Retail account management

Analytical skills

Communication

Presentation skills

Retail systems

Job description

Help grow brands found in Canada's biggest retailers.

For more than 140 years, Caulfeild Apparel Group has built a reputation for excellence in the Canadian apparel industry. Today, we are expanding our portfolio of global brands across Canada’s leading retailers and are looking for a Retail Key Account Manager to become a trusted business partner to one of our largest national retail accounts.

If you're passionate about building long-term customer relationships, using data to drive business decisions, solving challenges, and delivering exceptional results, we'd love to hear from you.

This is a newly created role that offers the opportunity to make a meaningful impact while helping shape the future of one of our most important customer partnerships.

What You'll Do

You'll be the day-to-day partner for one of our largest national retail customers and be responsible for driving exceptional service, identifying growth opportunities, and helping strengthen one of our most important customer relationships.

You'll:

• Build and strengthen relationships with buyers and buying teams.
• Deliver exceptional execution, follow-up and customer service - every time.
• Analyze sales, Point-of-Sale (POS) and inventory data to identify trends, risks and opportunities.
• Monitor inventory, sell-through and competitive activity to uncover opportunities for future growth.
• Prepare line reviews, customer presentations, business reviews and product samples.
• Collaborate with Merchandising, Operations and Leadership to align customer needs with Caulfeild's business objectives.
• Visit stores to assess merchandising, pricing, product placement and competitive positioning.

This is a hands-on role for someone who takes ownership, thrives on execution, and enjoys making things happen.

What You'll Bring

• 4–6 years' experience managing or supporting major retail accounts (Costco, Walmart, Shoppers Drug Mart or similar).
• Strong analytical skills with advanced Excel and experience interpreting POS and inventory data.
• Excellent communication, organization and follow-through.
• Experience preparing customer presentations and business reviews.
• Experience with retailer systems such as Walmart Retail Link/Luminate, Costco reporting, or similar is an asset.
• Apparel or consumer goods experience is preferred.
• You’re confident working alongside senior leadership, comfortable supporting the owner’s customer relationship, and equally comfortable leading meetings and customer interactionswhen needed.

Most importantly, you're commercially minded, collaborative, and proactive. You build trusted relationships, turn data into action, and work across teams to deliver results for both the customer and Caulfeild.

This role offers an excellent opportunity to grow with a fast-growing Canadian company.

Caulfeild is committed to providing an inclusive, accessible, and equitable recruitment process. Accommodations are available upon request.

Our recruitment process is led by people. AI may be used for administrative support only and is not used to evaluate candidates or make hiring decisions.

Compensation: $80,000–$90,000 per year, plus eligibility for a performance bonus. Salary will be based on the successful candidate's skills, experience, and qualifications.

We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.