Key Account Manager-Retail

embecta; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

embecta is seeking a Key Account Manager-Retail to lead strategic account plans across Canada, focusing on retail and wholesale channels. You will drive sales, profitability, and category growth while managing customer relationships and contract execution.

Preferred location is Ontario; travel up to 30%. Collaborate with Finance, Legal, Marketing, and Sales Analytics to support programs and growth strategies while leveraging Power BI for actionable insights.

Qualifications

• University degree or equivalent.
• 2+ years key account management experience.
• 5+ years pharmaceutical or medical device sales experience.
• 5+ years experience selling into retail.
• Strong understanding of business finance.
• Excellent written and verbal communication with cross-functional teams.
• Strong planning, time management, and ability to manage multiple priorities.

Responsibilities

• Develop and execute strategic account plans for assigned retail and wholesale accounts.
• Accomplish sales, category growth, and profitability targets through clear account priorities and disciplined execution.
• Build and present retail strategy inputs for AOP, GTM, and customer growth planning.
• Maintain and build trusted customer relationships that support business continuity, growth, and mutual accountability.
• Lead the negotiating approach for assigned accounts when required, including objectives, negotiation strategy, and execution.
• Partner with Sales Analyst, Marketing, Legal and Finance to support customer agreements, programs, and business decisions.
• Develop and execute retail programs that support sales, growth, customer priorities, and profitability objectives.
• Work with the sales team to support execution of account plans and customer initiatives.
• Identify execution risks, customer barriers, and opportunities for improved account performance.
• Manage and attend all customer owned conferences.
• Manage all customer owned contracts including development, execution and follow through.

Skills

Key account management

Sales experience

Communication skills

Time management

Financial acumen

Education

University degree or equivalent

Tools

Power BI

MS Office

Job description

embecta is a global medical device company with a 100-year legacy in insulin delivery and diabetes care. Driven by innovation, purpose, and a commitment to improving lives, we are expanding our portfolio of solutions to serve even more patients, healthcare providers, and communities around the world.

Why embecta?

At embecta, you represent an organization with a strong global reputation for innovation, quality, and customer service. Our sales professionals partner directly with healthcare providers to deliver solutions that patients depend on every day, offering the opportunity to make a meaningful impact in a highly specialized and trusted industry.

The Key Account Manager-Retail owns the development and execution of strategic account plans for assigned retail and wholesale accounts across Canada. This role is accountable for sales and category growth for the entire portfolio, customer relationships, negotiation strategy, contract management, retail program execution, business planning, budget management, and fact-based insights that support AOP, GTM and growth opportunities.

Preferred location is Ontario, but other provinces will be considered.

30% travel required

What You'll Be Doing

Account Strategy & Growth

• Develop and execute comprehensive strategic account plans for assigned retail and wholesale accounts.


• Accomplish sales, category growth, and profitability targets through clear account priorities and disciplined execution.


• Build and present retail strategy inputs for AOP, GTM, and customer growth planning.

Customer Relationships & Negotiation

• Maintain and build trusted customer relationships that support business continuity, growth, and mutual accountability.


• Lead the negotiating approach for assigned accounts when required, including objectives, negotiation strategy, and execution.


• Partner with Sales Analyst, Marketing, Legal and Finance to support customer agreements, programs, and business decisions.

Retail Execution

• Develop and execute retail programs that support sales, growth, customer priorities, and profitability objectives.


• Work with the sales team as needed to support execution of account plans and customer initiatives.


• Identify execution risks, customer barriers, and opportunities for improved account performance.


• Mange and attend all customer owned conferences.


• Manage all customer owned contracts including development, execution and follow through.

Analytics, Budget & Business Planning

• Use Power BI, retail data, and distribution insights to identify trends, opportunities, risks, and recommended business actions.


• Manage dedicated account budget and ensure effective use of approved spend.


• Work closely with Finance to support proper accruals, budget discipline and business planning.


• Work closely with sales analytics to drive insights and opportunities.

What We're Looking Fo

Required Qualifications

• University degree or equivalent.


• 2+ years key account management experience


• 5 + years of pharmaceutical or medical device sales experience


• 5+ years of experience selling into retail


• Strong understanding of business finance


• Effective written and verbal communication skills with cross-functional team, business units, and other geographies.


• Strong planning, time management, attention to detail, and ability to manage multiple priorities.

Preferred Qualifications

• Diabetes knowledge


• Proficient with Microsoft Office; Power BI and data-analysis capability

embecta is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.