Key Account Manager - Ottawa

MedAccess; Ottawa; Remote; CAD 90,000 - 130,000; Full time

Job summary

MedAccess is seeking a high-performing Key Account Manager to drive growth within a complex portfolio focused on high unmet need. This ownership role centers on delivering results, expanding access, and influencing treatment pathways across underserved therapeutic areas.

Operating in a fast-paced environment with cross-functional teams, you will own territory sales targets, develop data-driven plans, build stakeholder relationships, and navigate formulary processes to maximize patient access.

Qualifications

• 5+ years of pharmaceutical sales experience.
• Proven track record in hospital or specialty sales.
• Strong understanding of formulary, access, and reimbursement dynamics.
• Ability to build strategic relationships with multiple stakeholders.
• Willingness to travel 25–40%.

Responsibilities

• Own and deliver on territory sales targets through disciplined execution.
• Develop and execute a strategic, data-driven territory plan.
• Identify growth opportunities and adapt strategy to maximize performance.
• Build relationships with specialists, primary care, nurses, pharmacists, and institutional decision-makers.
• Navigate healthcare environments including access, reimbursement, and formulary processes.
• Coordinate cross-functional support as needed.
• Deliver compliant, value-based clinical conversations.
• Translate clinical data into meaningful discussions.
• Maintain knowledge of disease state and competitive positioning.
• Support educational initiatives, meetings, and conferences.
• Leverage digital and omni-channel tools to engage customers.
• Maintain CRM documentation and territory insights.
• Operate in compliance with regulatory and company standards.

Skills

Pharma sales

Hospital / specialty sales

Stakeholder management

Formulary navigation

Access & reimbursement

Strategic planning

CRM documentation

Education

Bachelor’s degree in Science, Business, or related field

Tools

CRM systems

Job description

Our client, a leading research based pharmaceutical organization, is seeking a high-performing Key Account Manager to drive growth within a complex portfolio focused on high unmet need. This is a true ownership role, centered on delivering results, expanding access, and influencing treatment pathways across an underserved therapeutic landscape. You’ll operate in a fast-paced, high-accountability environment where strong commercial execution and strategic account management are critical to success.

Key Responsibilities

• Own and deliver on territory sales targets through focused, disciplined execution
  
• Develop and execute a strategic, data-driven territory plan aligned with market reality and brand strategy
  
• Identify growth opportunities and proactively adapt strategy to maximize performance
  
• Build and manage strong relationships with key stakeholders including specialists, primary care providers, nurses, pharmacists, and institutional decision-makers
  
• Navigate complex healthcare environments including access, reimbursement, and formulary processes within assigned hospitals
  
• Act as the primary point of contact for assigned accounts, coordinating cross-functional support as needed
  
• Deliver clear, compliant, and impactful clinical conversations aligned with approved materials
  
• Translate complex clinical data into meaningful, value-based discussions
  
• Maintain a strong understanding of disease state, treatment landscape, and competitive positioning
  
• Support and participate in educational initiatives, meetings, and conferences
  
• Leverage digital and omni-channel tools to enhance customer engagement
  
• Maintain accurate CRM documentation, reporting, and territory insights
  
• Operate in full compliance with all regulatory and company standards
  

Requirements

• Bachelor’s degree in Science, Business, or a related field
  
• 5+ years of pharmaceutical sales experience, preferably in hospital/specialty sales
  
• Proven track record of strong sales performance in complex, multi-stakeholder environments
  
• Strong understanding of institutional selling, formulary processes, access, and reimbursement dynamics
  
• Valid driver’s license and ability to travel (25-40%) within territory
  
• Flexibility for occasional evening and weekend commitments
  
• High level of ownership, accountability, and drive
  
• Ability to build and manage strategic relationships across multiple stakeholders
  
• Strong commercial acumen with the ability to translate insights into action
  
• Confident communicator with the ability to simplify complex clinical information
  
• Strategic thinker with strong execution skills
  
• Highly organized with effective territory management capabilities
  
• Comfortable working independently in a fast-paced, performance-driven environment
  
• Proven track record of being a good teammate
  
• Benefits will be communicated separately
  

Thank you for your interest in this role, please note that only candidates determined to possess the necessary skill set and experience will be contacted. Applicants must be legally entitled to work in Canada.

Our recruitment services are available to all applicants regardless of race, gender, and disability. Applicants requiring accommodation during the recruitment process are encouraged to notify us in advance at [e-mail]