Key Account Manager, End Customer - Eastern Canada

Axis Communications; Gatineau; Hybrid; CAD 155,000 - 175,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Work-life balance

Professional development

Global exposure

Sabbatical program

Job summary

Axis Communications is seeking an experienced Key Account Manager for Eastern Canada. Based in Montreal area, you will lead strategic end-customer relationships, develop multiyear plans, and drive growth across Axis video surveillance and security solutions. Strong bilingual skills and the ability to travel ~50% are required.

You will coordinate cross-functional teams, manage pipelines, and deliver value to executives and technical stakeholders while ensuring alignment with Axis priorities.

Qualifications

• 5+ years in enterprise sales, strategic account management, national accounts or related customer-facing role.
• Bachelor's degree in Business, Engineering or related field or equivalent experience.
• Fully bilingual in French and English (written and verbal).
• Experience developing and growing complex strategic customer relationships.
• Proven ability to create and execute account plans and deliver sustainable growth.
• Ability to travel up to 50% of the time.

Responsibilities

• Serve as the primary strategic and commercial lead within Axis for assigned key end-customer accounts.
• Develop and execute multiyear account plans aligned with customer objectives and Axis priorities.
• Build understanding of each customer's business, challenges, and goals.
• Establish trusted relationships with executives, operations, procurement and technical stakeholders.
• Identify and pursue opportunities to expand Axis across video surveillance and related products.
• Lead account growth, opportunities, retention, and expansion risk management.
• Coordinate cross-functional teams for account plans and reviews.
• Coordinate with regional sales managers and partners for consistent execution.
• Demonstrate solutions through demos, pilots, and proof-of-concepts.
• Maintain accurate Salesforce account plans and forecasts.

Skills

Enterprise sales

Strategic account management

National accounts

Business development

Negotiation

Cross-functional collaboration

Stakeholder management

Bilingual (French & English)

Communications

Education

Bachelor's degree in Business, Engineering or related field

Tools

CRM platforms

Job description

Job Title Key Account Manager, End Customer - Eastern Canada

Job Description Proudly recognized as one of Canada’s Best Workplaces! We are seeking an experienced and results-driven Key Account Manager, End Customer (KAM) to lead and grow a portfolio of Axis Communications’ most strategic end-customer relationships across Canada. This is an individual contributor role, to be based in Montreal, QC or the surrounding area. Remote candidates will not be considered. The KAM develops and executes multiyear account strategies, builds trusted relationships with executive, operational and technical stakeholders, and identifies opportunities to expand the customer’s adoption of Axis products, solutions and services. The KAM also coordinates the internal and external resources required to deliver measurable customer value and sustainable account growth.

What You’ll Do Here…

• Serve as the primary strategic and commercial lead within Axis for assigned key end-customer accounts.
• Develop and execute multiyear account plans aligned with customer objectives and Axis business priorities.
• Build a strong understanding of each customer’s business, operational challenges, technology environment and long-term goals.
• Establish trusted relationships with executive, operational, procurement and technical stakeholders.
• Identify and pursue opportunities to expand Axis’s position across video surveillance, analytics, access control, intercom, and IP audio.
• Manage account growth objectives, opportunity development, customer retention, competitive risks and expansion opportunities.
• Lead presentations, proposals, business cases and strategic account reviews.
• Build and coordinate cross-functional account teams involving Regional Sales Managers, business development, sales engineering, professional services, technical support, marketing and global Axis resources.
• Coordinate with Regional Sales Managers and channel partners to ensure consistent execution across locations and clearly defined account responsibilities.
• Work with appropriate technical resources to coordinate demonstrations, proof‑of‑concepts, pilot projects and solution validation.
• Coordinate customer escalations while ensuring technical and post‑sales ownership remains with the appropriate Axis teams and channel partners.
• Maintain accurate account plans, opportunities, activities, pipelines and forecasts in Salesforce.
• Communicate relevant customer feedback, competitive activity and market insights internally.

What We Are Looking For…

• 5+ years of experience in enterprise sales, strategic account management, national accounts, business development or a related customer‑facing commercial role.
• A bachelor’s degree in Business, Engineering or a related field; relevant technical training; or equivalent professional experience.
• Fully bilingual in French and English (written and verbal) is required.
• Demonstrated success developing and growing complex strategic customer relationships.
• Proven ability to create and execute account plans, identify opportunities and deliver sustainable growth.
• Ability to build trusted relationships with executives, operational leaders and technical stakeholders.
• Strong business acumen, negotiation skills and solution‑selling capabilities.
• Ability to lead cross‑functional teams through influence rather than direct authority.
• Sufficient technical fluency to understand customer requirements, communicate solution capabilities and coordinate technical specialists.
• Excellent communication, presentation, organization and project‑coordination skills.
• Experience using CRM platforms to manage account activities, opportunities and forecasts.
• Proactive, accountable and able to manage multiple complex priorities.
• Ability to travel up to 50% of the time, including overnight travel.

Valued, but Not Required…

• Experience in physical security, enterprise technology, networking, IoT or a related industry.
• Familiarity with video surveillance, analytics, access control, intercom, or IP audio.
• Experience working with systems integrators, consultants, distributors and technology partners.
• Experience managing national or geographically dispersed customer relationships.
• Axis Certified Professional designation or willingness to obtain it following employment.

Physical Requirements

Ability to lift 20–40 lbs. occasionally. Expected travel time for this position is approximately 40-50%.

Pay Range

The approximate total compensation range for this location and position is $155K-$175K, which includes a 70% base / 30% commission OTE, corporate bonus and car allowance. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the province.

What We Offer

• Competitive Compensation: Including performance‑based incentives.
• Comprehensive Benefits Package: Health, dental and vision insurance to support you and your family.
• Work‑Life Balance: Flexible work arrangements and a supportive environment.
• Professional Development: Continuous learning opportunities, training programs and tuition reimbursement.
• Global Exposure: Opportunities to collaborate with international teams and visit our headquarters in Sweden.
• Sabbatical Program: A paid sabbatical every five years.
• Supportive Culture: Strong support from leadership and colleagues, helping you thrive in your role.

Type of Employment

Permanent Employment Posting End Date 2026-10-30

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working. Let´s create a smarter, safer world For more information about Axis, please visit our website www.axis.com. Listen to Get To Know Axis – Podcast We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. Axis for cities Axis podcast playlist

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.