Key Account Manager

XTM; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Generous PTO

Health benefits

Advancement opportunities

Stock options

Annual KPI bonus

Hybrid/Remote work

Job summary

XTM, headquartered in Toronto, is seeking a proactive Key Account Manager to nurture strategic client relationships, drive growth, and ensure outstanding service. You will be the main contact for a portfolio of clients, aligning solutions with business objectives.

Collaborate with sales, marketing, client success and operations to deliver on commitments, monitor KPIs, and expand account value through upselling and cross-selling, while maintaining accurate forecasts.

Qualifications

• Bachelor's degree preferred in business, marketing, communications or related field.
• 3–5 years of account management, client services, or similar experience.
• Proven ability to manage multiple accounts and projects simultaneously.
• Strong account planning, relationship building, and business development skills.
• Excellent communication, negotiation, and interpersonal abilities.

Responsibilities

• Act as the main point of contact for a portfolio of clients and build enduring relationships.
• Understand client objectives and provide tailored solutions to meet their needs.
• Regularly update clients, resolve issues, and identify growth opportunities.
• Adhere to sales strategy to meet KPIs, drive active users, and revenue targets.
• Coordinate with sales, marketing, client success, and operations to deliver on commitments.
• Maintain detailed client records, forecasts, and key contacts; prepare regular reports.
• Stay informed on industry trends and represent the company at events or webinars.

Skills

Account management

Client services

Relationship building

Business development

CRM tools

Education

Bachelor's degree in Business/Marketing/Communications

Tools

CRM systems

MS Office Suite

Job description

About XTM

XTM is one of Canada’s disruptive fintech leaders focused on creating alternative, innovative payment solutions that help businesses and service workers disseminate and access earned wages and gratuities. Our AnyDay Payments Solution, a mobile app and wallet paired with a Visa or Mastercard debit card, is used by thousands of restaurants, bars, and salons across Canada and the United States.

We continue to grow at a fast pace and we are looking for passionate and talented go‑getters who can help us achieve our vision of becoming the global leader in automated payments and efficiencies within the hospitality and personal care space.

About the Role

We are seeking a proactive and driven Key Account Manager to join our team. In this role, you will manage and nurture Key Account relationships, ensure customer satisfaction, and drive business growth. As a key point of contact for clients, you will balance strategic and tactical responsibilities, collaborating with cross‑functional teams to deliver exceptional service and value.

What You’ll Be Doing

Client Relationship Management

• Act as the primary point of contact for a portfolio of clients, building enduring business relationships at all levels.
• Understand clients’ business objectives, challenges, and needs to provide tailored solutions.
• Regularly communicate with clients to provide updates, resolve issues, and offer insights on opportunities for growth.

Account Growth & Retention

• Adhere to a sales strategy plan to meet or exceed quarterly KPIs, closing distribution and driving active user counts.
• Identify opportunities to expand account value by upselling or cross‑selling relevant services or products.
• Implement pricing and discount strategies to grow sales in additional sub‑channels.
• Monitor and ensure client satisfaction, addressing concerns proactively to retain accounts.
• Develop and execute strategic account‑level plans to achieve distribution, active users, and revenue targets.

Project Coordination

• Work closely with internal teams (sales, marketing, client success, and operations) to deliver on client commitments.
• Ensure timely and accurate delivery of products, services, and solutions.
• Lead periodic client reviews to discuss performance, KPIs, and future strategies.

Data Management & Reporting

• Maintain detailed client records, including account activity, forecasts, and key contacts.
• Analyze account performance data to provide actionable insights for both the client and internal teams.
• Prepare regular reports and presentations for internal stakeholders and client meetings.

Industry Knowledge

• Stay updated on industry trends, competitor activities, and market developments to offer relevant insights to clients.
• Attend industry events, webinars, or networking opportunities to build knowledge and represent the company.

What You Bring To The Table

• Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
• 3–5 years of experience in account management, client services, or a similar role.
• Proven ability to manage multiple accounts and projects simultaneously.
• Strong understanding of account planning, relationship building, and business development.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with proficiency in tools like CRM systems and the MS Office Suite.
• Industry‑specific knowledge is a plus.
• Demonstrated ability to handle complex client scenarios or challenging accounts.
• Demonstrated success in upselling, cross‑selling, and achieving revenue targets.

You’ll Get Bonus Points For

• Knowledge of card products (credit & prepaid), compliance, and processing.
• Previous experience in the fintech or payment space.
• Experience in the hospitality space.

What It’s Like To Work With Us

Headquartered in Toronto’s bustling Liberty Village, our team is filled with passionate individuals from diverse professional backgrounds. We have a solution‑based, positive, and collaborative culture where our team is empowered to achieve excellence and grow as professionals.

At XTM, you’ll be working with industry‑leading technology that changes the way people access their earnings. It’s a serious mission, but we make sure you have fun! Our entrepreneurial environment allows employees to have a real impact and find fulfillment in their work. Come build your career with us by tackling new challenges and gaining experience, all while shaping the future of the neo‑banking space.

What We Offer

• Generous paid time off
• Comprehensive health benefits
• Advancement opportunities
• Competitive wages
• A chance to work with a winning team
• Fun and supportive atmosphere
• Stock option plan
• Annual bonus based on KPI achievement
• Hybrid or remote working

Equity, Diversity, and Inclusion

At XTM, we value the unique skills, experiences, and perspectives that each individual brings to the team. A diverse workforce is key to our continued success and we are committed to building and maintaining an inclusive environment where all employees feel valued, respected, and empowered.

XTM is an equal opportunity employer under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) and we welcome applications from all qualified candidates. It is our policy to select the most qualified applicants for open roles based solely on the basis of their skills, knowledge, and experience, and we do not discriminate against applicants on the basis of any protected ground.

Accessibility and Accommodations

XTM welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are contacted for an interview, please let us know of any accommodations you require and we will work with you to meet your needs.

Note to Applicants

As a fintech company, XTM is responsible for highly sensitive information. Please note that any job offer will be conditional upon the completion of a satisfactory background check, including, but not limited to, criminal, credit, and/or employment reference checks. We thank all candidates for their interest; however, only those selected for an interview will be contacted.