Contract & Sales Support Analyst

TMX Group; Toronto; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

TMX Group is seeking a Contract & Sales Support Analyst to provide day-to-day operational support for client data agreements, sales processes, billing reconciliations, and market data guidelines. You will draft and update client agreements, support the sales team, and drive efficiencies through AI and workflow automation.

The ideal candidate will be organized, detail-oriented, and comfortable working with contracts, data, and market data concepts within a collaborative, cross-functional

Qualifications

• Bachelor's degree in Business Administration, Finance, Data Analytics, or related field.
• 3+ years of experience in contract administration, sales operations, client compliance, or market data licensing.
• Strong understanding of commercial legal agreements, licensing terms, and contract management workflows.
• Advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, advanced formulas).
• Working knowledge of Salesforce and billing systems (Workday, DataBP).
• Attention to detail and excellent written/verbal communication.

Responsibilities

• Draft, review, and maintain client data agreements and amendments.
• Manage CRM (Salesforce) and billing systems for onboarding and invoicing.
• Support sales with quotes and contract terms; assist pipeline deals.
• Investigate and resolve contract-related billing discrepancies with Finance.

Skills

Analytical ability

Attention to detail

Communication

Collaboration

Education

Bachelor's degree in Business Administration, Finance, Data Analytics, or related

Tools

Salesforce

Workday

DataBP

Job description

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we’re powering some of the nation’s most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Contract & Sales Support Analyst provides essential day-to-day operational support for client data agreements, sales processes, billing reconciliations, and market data guidelines. In this position, you will assist in drafting and updating client agreements, supporting the sales team, ensuring accurate billing and database maintenance, and helping drive operational efficiencies through AI and workflow automation.

The ideal candidate is organized, detail-oriented, and comfortable working with contracts, data, and market data concepts in a collaborative team environment, with a strong focus on compliance responsibilities and supporting the Datalinx Xpress program.

Key Responsibilities & Core Accountabilities

Contract & Sales Support Operations

• End-to-End Contract Administration: Draft, review, execute, and maintain standard and custom client data agreements, schedule amendments, and subscriber applications in accordance with company policy and legal guidelines.
• Order Processing & Account Setup: Manage key workflow stages within CRM (Salesforce) and billing systems to enable seamless client onboarding, service entitlement, and prompt invoicing.
• Sales Enablement & Pipeline Assistance: Partner closely with Account Managers and Sales to process quotes, answer client inquiries regarding agreement terms, and expedite pipeline deals.
• Billing & Query Resolution: Investigate and resolve contract-related billing discrepancies, fee schedule queries, and client entitlement adjustments in collaboration with Finance and Billing teams.
• Database & Master Data Management: Maintain systematic accuracy of client agreement records, pricing models, product codes, and renewal dates across core enterprise databases.

Compliance Oversight & Client Governance

• Contractual Governance: Help ensure client usage, redistributor reporting, and subscriber deployments align with signed market data agreements and standard guidelines.
• Policy Interpretation & Guidance: Serve as an internal subject matter expert on market data licensing guidelines, non-display usage policies, and redistribution terms for internal sales and external clients.
• Client Declaration Review: Review and validate periodic client declarations, self-audit forms, and vendor reporting statements to identify non-compliant usage or unmetered redistribution.
• Remediation & Governance Reporting: Work with non-compliant clients to bring licensing arrangements into compliance, drafting corrective addendums and back-billing calculations as required.

Data Monitoring & Compliance Analytics

• Usage & Entitlement Monitoring: Analyze client data feeds, access logs, and vendor reporting metrics to detect unexpected patterns, unaccounted usage spikes, or undeclared redistribution.
• Compliance Analytics & Business Intelligence: Build and maintain analytical models using Excel, Power BI, or SQL to evaluate client reporting trends, identify potential revenue leakage, and map fee schedule effectiveness.
• Benchmarking & Market Research: Monitor market data industry trends, competitor licensing practices, and evolving technical delivery mechanisms (e.g., cloud access, APIs) to inform risk models.

Audit Support & Controls Enhancement

• Audit Execution & Compliance Assistance: Support internal governance reviews and external client compliance audit programs under Datalinx Xpress by compiling client contract histories, historical billing records, and reported entitlement counts.
• Audit Reconciliation & Claims Support: Assist in reconciling third‑party auditor findings against historical client reporting, preparing audit settlement calculations and client remediation packages.
• Internal Controls & Process Optimization: Proactively review existing contract and compliance workflows, recommending automated controls, documentation enhancements, and risk mitigation strategies.

Qualifications & Skill Requirements

Must-Have Qualifications

• Education: Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related discipline.
• Experience: 3+ years of experience in contract administration, sales operations, client compliance, or market data licensing, preferably within financial services, fintech, or exchange data operations.
• Contract Knowledge: Strong understanding of commercial legal agreements, licensing terms, and contract management workflows.
• Analytical Capability: High proficiency in data manipulation and quantitative analysis using Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, advanced formulas).
• CRM & Enterprise Tools: Working knowledge of enterprise CRM platforms (e.g., Salesforce) and billing systems (Workday, DataBP).
• Attention to Detail: Exceptional precision in document drafting, numeric reconciliation, and maintaining compliance standards.
• Communication: Superior written and verbal communication skills, with the ability to articulate complex contractual terms and compliance findings to cross‑functional stakeholders.

Nice-to-Have Qualifications

• Industry Knowledge: Familiarity with capital markets, real‑time equity/derivative data feeds, non‑display usage, and vendor redistribution models.
• Advanced Analytics: Experience with SQL, Power BI, Tableau, or Quicksight for processing large datasets and building automated compliance reports.
• Certifications: FISD Financial Information Associate (FIA) certification is an asset.
• System Integration: Experience in contract automation tools (e.g., DocuSign CLM) or market data reporting platforms.

Core Competencies

• Integrity & Sound Judgment: Maintains high ethical standards and consistent alignment with internal processes and legal guidelines.
• Commercial Acumen: Balances risk mitigation and compliance enforcement with a strong client service orientation and business growth perspective.
• Problem Solving & Critical Thinking: Ability to dissect complex licensing scenarios, identify operational gaps, and propose clear, structured solutions.
• Collaboration & Relationship Building: Effective at building cross‑functional relationships across Legal, Sales, Finance, IT, and external clients.

Salary Range: 65,000/year -75,000/year CAD

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

The recruiting efforts for this role are intended to fill a vacant position.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission‑critical systems that drive global economic advancement, innovation, and growth. As well, our employee‑led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud‑first and hybrid workstyle, as well as generous time‑off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action‑takers energized by the achievement of ambitious growth.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.