Application Support Specialist

XTM; Montreal (administrative region); Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development with international opportunities

Continuous learning with industry expertise

Inclusive workplace

Job summary

A leading company in language technology is seeking an Application Support Specialist based in Greater Montreal. The role involves providing technical support, resolving issues, and collaborating with the IT department. Ideal candidates should have extensive B2B customer service experience and speak both English and French. This hybrid position allows for flexibility after initial training. A competitive salary and professional development opportunities are included.

Qualifications

• At least 3 years of B2B customer service experience.
• Expertise in front-line IT support.
• Strong organizational skills and ability to manage priorities.
• Excellent analytical and problem-solving skills.
• Comfortable in a work environment with short deadlines.

Responsibilities

• Coordinate incident resolution and ensure customer satisfaction.
• Monitor, record, and report current operations tasks.
• Respond to customer inquiries and provide technical advice.
• Respond to customer inquiries (incidents, service requests, information requests).
• Provide technical advice on the FlowFit TBMS system.
• Contribute to problem resolution and document solutions.

Skills

B2B customer service experience

Front-line IT support

Teamwork skills

Analytical and problem-solving skills

Bilingual in English and French

Education

DEC or AEC in computer science or related field

Tools

Jira Service Management

MS Azure

SQL Server

XTRF

memoQ

Trados

MS Azure

SQL Server

IIS

Job description

Required Residence and Work Arrangement

Residence in Greater Montreal.

Hybrid role: daily presence in the office for the first three months, then 3-4 days per week.

About Consoltec and XTM

Consoltec, one of the companies within the XTM portfolio, develops FlowFit, an innovative high‑quality linguistic project management application for translation companies and linguistic services. XTM Group is dedicated to delivering cutting‑edge solutions in translation management, helping enterprises reach global markets efficiently.

Our culture emphasizes teamwork, collaboration, and a passion for language technology. We are committed to creating a solution‑oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide our actions and are the foundation of our company culture.

Job Purpose

We are looking for an Application Support Specialist. The main tasks include providing technical support through all communication channels (Jira Service Management, live chat, phone calls, video calls), resolving technical issues, identifying areas for improvement, and collaborating with the IT department on projects, including new features and upgrades to FlowFit.

Key Responsibilities

• Coordinate incident resolution: monitor progress, ensure deadlines are met, inform stakeholders of status, and ensure customer satisfaction.
• Monitor, record, and report tasks related to current operations, update the knowledge base, and maintain and properly apply planned methods and procedures.
• Ensure compliance with audit, quality and safety standards.
• Respond to customer inquiries (incidents, service requests, information requests).
• Provide technical advice on the FlowFit TBMS system.
• Contribute to problem resolution and document solutions.

Requirements

• At least 3 years of B2B customer service experience.
• Expertise in front‑line IT support.
• DEC or AEC in computer science, network management, networking and computer security, or any other relevant training.
• Action‑oriented and committed to customer satisfaction.
• Strong teamwork skills and ability to establish a positive, trustworthy climate with customers.
• Excellent organizational skills and ability to manage priorities and rigorously follow up on files.
• Comfortable in a work environment with short deadlines.
• Excellent analytical and problem‑solving skills.
• Bilingual in English and French.

Nice to have

• Knowledge of the Jira Service Management platform.
• Knowledge of the translation field.
• Knowledge of translation project management applications (FlowFit, Plunet, XTRF) and CAT tools (memoQ, Trados).
• Knowledge of MS Azure, SQL Server, IIS.

Benefits

Beyond a competitive salary, we offer a range of benefits designed to support your life and career, including:

• Professional development with international opportunities and career advancement programs.
• Continuous learning powered by top‑tier tools, training resources, and industry expertise.

Everyone Belongs at XTM

We design experiences that reflect and include the full spectrum of people we serve. Inclusion is a daily practice. Here you’ll find support and encouragement to grow, succeed, and truly belong—no matter your background. Explore our Diversity & Inclusion page to see how we’re shaping a more inclusive future.

The Application Journey

When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we’ll be in touch to guide you through the next steps.

Recruitment Alert

Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com, xtm.ai and xtm.cloud OR transifex.com.

We’re committed to accessibility and inclusive hiring. If you need accommodations at any stage, indicate this in your application or speak directly with the Talent Partner.