Key Account Manager

Embassy Ingredients Ltd; Brampton; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonus

Opportunities to work on high-profile projects

Job summary

A leading food ingredients firm located in Peel Region, Brampton is seeking a Key Account Manager to build and manage relationships with strategic customers. The ideal candidate will have 3-5+ years of experience in Key Account Management and a proven track record of growing complex accounts. This role focuses on cross-functional collaboration to meet customer needs and drive profitable growth. Competitive compensation with performance-based bonuses is offered.

Qualifications

• 3-5+ years of experience in Key Account Management, Sales, or Business Development.
• Proven track record of growing large, complex accounts.
• Strong negotiation and presentation skills.

Responsibilities

• Own relationships with key accounts.
• Identify growth opportunities and upsell/cross-sell products.
• Deliver against sales targets and margin expectations.

Skills

Key Account Management

Sales

Negotiation

Cross-functional collaboration

Project management

Job description

Join to apply for the Key Account Manager role at Embassy Ingredients Ltd.

As a Key Account Manager, you will be responsible for building, managing, and growing strategic customer relationships across Canada and the U.S. You will act as the primary point of contact for some of our largest customers, working cross-functionally with R&D, Quality, Operations, Marketing, and Finance to deliver on customer needs, drive profitable growth, and position Embassy as a preferred supplier.

Responsibilities

• Own relationships with key accounts.
• Identify growth opportunities, upsell/cross-sell Embassy’s flavours, mixes, and functional ingredients.
• Deliver against sales targets and margin expectations.
• Act as the customer’s voice within Embassy, ensuring alignment of needs across internal teams.
• Lead customer meetings, innovation sessions, and product presentations.
• Negotiate pricing and contracts to ensure long-term partnerships.

Cross-Functional Collaboration

• Work closely with R&D to develop and commercialize customer-specific formulations.
• Ensure accurate forecasting, timely delivery, and supply chain reliability.
• Collaborate with Marketing on positioning, presentations, and new product launches.

Business Development

• Prospect new opportunities within assigned accounts and new channels.
• Support Embassy’s expansion in the U.S. and other markets where applicable.
• Track competitive activity and market trends to provide insights for strategic decision-making.

Reporting & CRM

• Maintain accurate sales pipeline, forecasts, and account plans.
• Track opportunities and progress in CRM, ensuring timely updates for management.
• Provide account performance updates, gap analysis, and growth strategies.

Qualifications

• 3-5+ years of experience in Key Account Management, Sales, or Business Development (food ingredients, bakery, flavours strongly preferred).
• Proven track record of growing large, complex accounts.
• Strong negotiation and presentation skills.
• Ability to work cross-functionally and influence without authority.
• Excellent project management, organization, and communication skills.

What We Offer

• Competitive compensation with performance-based bonus.
• Opportunities to work on high-profile innovation projects with leading bakeries, retailers and QSR brands.
• Entrepreneurial, team-oriented culture with a focus on growth and continuous improvement.

Embassy Ingredients is committed to providing accommodations for applicants with disabilities through the recruitment, selection and/or assessment process. If contacted for an employment opportunity, please advise the People and Development Department of the nature of any accommodation(s) that you may require. We thank all applicants in advance for their interest in an Embassy career, but only those selected for an interview will be contacted.