Key Account Coordinator -Bilingual (Mandarin / English)

Cari; Richmond; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Share Program

Job summary

MPI is seeking a detail-oriented sales operations professional in Richmond, BC to manage end-to-end order fulfillment for Tier-1 North American grocery and foodservice accounts. The role emphasizes OTIF delivery, customer feedback collection, and revenue recovery from deductions.

The successful candidate will handle demand planning, SKU velocity analytics, and cross-functional coordination across Production, QA, Warehouse, and Carriers. Bilingual English and Mandarin/Cantonese is required.

Qualifications

• 3+ years of experience, preferably in food manufacturing or CPG
• Direct experience managing order fulfillment for Tier-1 grocery banners
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Fluency in English and Mandarin or Cantonese

Responsibilities

• External-Facing: End-to-end order fulfillment for Tier-1 NA grocery and foodservice accounts; drive OTIF performance; gather customer insights and growth opportunities; manage deductions and chargebacks.
• Internal-Facing: Demand planning and sales forecasting; build tools for run-rate pacing and SKU velocity; develop SOPs for retail compliance and routing workflows; resolve cross-functional bottlenecks across Production, QA, Warehouse, and Carriers.

Skills

Order fulfillment

OTIF

Forecasting

Data analytics

Cross-functional collaboration

Bilingual English/Mandarin/Cantonese

Communication

Time management

Job description

• Work for an established importer, wholesaler of premium seafood products
• Competitive compensation and a great company culture

About Our Client

Our client is a well known importer, wholesaler of premium quality frozen seafood products. They have a global presence and have been in this business for 25+ years.

Job Description

• External-Facing Responsibilities:
  • Key Account Fulfillment: Manage end-to-end order fulfillment for Tier-1 North American grocery and foodservice accounts, driving On-Time In-Full (OTIF) performance.
  • Customer Insights & Growth: Gather sales data and feedback from customers to inform internal planning, prevent sales drops, identify account growth opportunities, and pitch new samples.
  • Deduction Management: Oversee the retail chargeback process by investigating deductions and disputing invalid fines to recover revenue.
• Internal-Facing Responsibilities:
  • Demand Planning: Generate sales forecasts and actively reconcile discrepancies against real-time inventory levels.
  • Data & Inventory Analytics: Build tracking tools for run-rate pacing and SKU velocity, turning data into proactive alerts that balance inventory flow.
  • Sales Operations SOPs: Proactively develop and maintain comprehensive sales operations SOPs-including retailer compliance and routing workflows-to drive operational excellence.
  • Cross-Functional Resolution: Resolve operational bottlenecks and address conflicts across Production, QA, Warehouse, and Carriers.

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

The Successful Applicant

• Overall, 3+ years of experience in responsibilities listed above preferably within the food manufacturing or consumer packaged goods (CPG) industry.
• Direct experience managing order fulfillment for Tier 1 mainstream grocery banners such as - Sobeys, Metro, Loblaws, Costco, Walmart, Whole Foods, etc is nice to have.
• Direct experience managing order fulfillment for Tier 1 mainstream Food Service Companies such as - GFS, Sysco, US Foods, MTY, Darden, Compass Group, Aramark, Gate Gourmet is nice to have.
• Strong organizational and time-management skills to handle multiple tasks efficiently.
• Excellent attention to detail, understanding of teamwork and willingness to learn
• Excellent communication and interpersonal skills to foster positive client relationships.
• Bilingual (English and Mandarin/Cantonese)

What's on Offer

• Salary: CAD 70-90k Base + Bonuses (Employee Share Program)
• Permanent position with opportunities for growth and development.
• Job Location: Richmond (British Columbia)