Key Account Coordinator - Bilingual (Mandarin / English)

Michael Page; Richmond; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Share Program

Job summary

Michael Page is recruiting a Key Account Coordinator to support the sales team by managing client relationships, processing orders, and ensuring smooth operations within the sales department. The role suits an organized, detail-oriented professional with a passion for the food industry.

You will handle end-to-end order fulfillment for Tier-1 North American grocery and foodservice accounts, drive OTIF performance, and collaborate with cross-functional teams.

Qualifications

• 3+ years of experience in food manufacturing or consumer packaged goods (CPG).
• Experience managing end-to-end order fulfillment for Tier-1 grocery and foodservice.
• Bilingual: English and Mandarin or Cantonese.

Responsibilities

• Manage end-to-end order fulfillment for Tier-1 North American grocery and foodservice accounts, driving OTIF.
• Gather sales data and feedback to inform internal planning and growth opportunities.
• Oversee the retail deduction process and dispute invalid fines to recover revenue.
• Forecast and reconcile inventory levels with real-time data; support SOPs.

Skills

Client relationship management

Order fulfillment

Data analysis

Communication

Bilingual EN/Mandarin/Cantonese

Job description

The Key Account Coordinator will play a pivotal role in supporting the sales team by managing client relationships, processing orders, and ensuring smooth operations within the sales department. This position is ideal for an organized and detail-oriented individual with a passion for the food industry.

Client Details

Our client is a well known importer, wholesaler of premium quality frozen seafood products. They have a global presence and have been in this business for 25+ years.

Description

External-Facing Responsibilities:

• Key Account Fulfillment: Manage end-to-end order fulfillment for Tier-1 North American grocery and foodservice accounts, driving On-Time In-Full (OTIF) performance.
• Customer Insights & Growth: Gather sales data and feedback from customers to inform internal planning, prevent sales drops, identify account growth opportunities, and pitch new samples.
• Deduction Management: Oversee the retail chargeback process by investigating deductions and disputing invalid fines to recover revenue.

Internal-Facing Responsibilities:

• Demand Planning: Generate sales forecasts and actively reconcile discrepancies against real-time inventory levels.
• Data & Inventory Analytics: Build tracking tools for run-rate pacing and SKU velocity, turning data into proactive alerts that balance inventory flow.
• Sales Operations SOPs: Proactively develop and maintain comprehensive sales operations SOPs-including retailer compliance and routing workflows-to drive operational excellence.
• Cross-Functional Resolution: Resolve operational bottlenecks and address conflicts across Production, QA, Warehouse, and Carriers.

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

Profile

• Overall, 3+ years of experience in responsibilities listed above preferably within the food manufacturing or consumer packaged goods (CPG) industry.
• Direct experience managing order fulfillment for Tier 1 mainstream grocery banners such as - Sobeys, Metro, Loblaws, Costco, Walmart, Whole Foods, etc is nice to have.
• Direct experience managing order fulfillment for Tier 1 mainstream Food Service Companies such as - GFS, Sysco, US Foods, MTY, Darden, Compass Group, Aramark, Gate Gourmet is nice to have.
• Strong organizational and time-management skills to handle multiple tasks efficiently.
• Excellent attention to detail, understanding of teamwork and willingness to learn
• Excellent communication and interpersonal skills to foster positive client relationships.
• Bilingual (English and Mandarin/Cantonese)

Job Offer

• Salary: CAD 70-90k Base + Bonuses (Employee Share Program)
• Permanent position with opportunities for growth and development.
• Job Location: Richmond (British Columbia)

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants