Kettle Coordinator - Contract

TSA The Salvation Army TSA; Vancouver; On-site; CAD 25,000 - 38,000; Full time

Benefits offered by this job

Health and dental benefits

RRSPs

Paid vacation

Job summary

The Salvation Army is seeking a Kettle Campaign Coordinator II for a short-term contract in Metro Vancouver. You will oversee multiple kettle locations, recruit and supervise staff and volunteers, and ensure smooth operations of the Christmas Kettle Campaign.

Responsibilities include training, scheduling, volunteer growth, and coordinating supplies while maintaining compliance with safety and reporting standards.

Qualifications

• Two years related experience in fundraising and supervision
• Valid Class 5 Driver's License with a clean driving record
• First Aid Level 1 certification is an asset
• Non-Violent Crisis Intervention Training is an asset
• Salesforce experience for managing volunteers is an asset

Responsibilities

• Oversee the Ministry Unit’s Christmas Kettle Campaign locations.
• Recruit and select kettle team members with the Operations Manager and Manager of Integrated Mission.
• Provide orientation and ongoing supervision for kettle staff and volunteers.
• Plan and lead kettle orientation/training sessions.
• Grow the volunteer base and deploy volunteers effectively.
• Maintain regular phone communications with volunteers, host sites and partners.
• Coordinate kettle schedules, handle emergencies and absences.
• Troubleshoot schedules to maximize coverage and campaign reach.
• Order, secure and manage kettle supplies and equipment.
• Coordinate delivery, setup and takedown of kettle stands and Tip Tap machines.
• Record income data and timesheets for reporting and payroll.

Skills

Two years related experience

Class 5 Driver's License

Team leadership

Education

High school diploma + certificate program

First Aid Level 1

Non-Violent Crisis Intervention Training

Salesforce (volunteer management) asset

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. Kettle Coordinator II position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets.

Responsibilities

• In collaboration with the Manager of Integrated Mission and the Kettle Campaign Committee, gives direct oversight to the Ministry Unit’s annual Christmas Kettle Campaign.
• Working with the Operations Manager and Manager of Integrated Mission, assists in the recruitment and selection of Kettle team members.
• Provides orientation and ongoing supervision of Kettle team members (employees and volunteers), including drivers, kettle hosts, and volunteers.
• Plans and leads Kettle orientation/training session(s) with the help of other staff members.
• In collaboration with the Community Engagement/Volunteer Coordinator, works diligently to grow the volunteer base for the Kettle Campaign (both individuals and groups) and deploys volunteers effectively.
• Comfortable and proficient in communicating regularly by phone with stakeholders (volunteers, host sites, workers, and other community partners).
• Coordinates schedules for kettle hosts, responding to emergencies and absences, etc.
• Effectively trouble-shoots kettle schedules to ensure maximum coverage so that Campaign goals are realized or exceeded.
• Ensures needed Kettle Campaign supplies are created/ordered/secured in a timely manner and stocked at locations on a daily or as-needed basis.
• Requests required insurance certificates for kettle locations to The Salvation Army’s divisional headquarters and provides certificates to kettle locations’ official contacts.
• Oversees relationships with host locations, coordinates Campaign scheduling, and ensures appropriate/meaningful thanks is extended to supporting organizations during the Campaign.
• Orders, receives, and implements the use of Tip Tap machines for the duration of the Campaign and packs and returns within specified deadline.
• Coordinates the delivery, set up and take down of kettle stands, buckets and Tip Tap machines.
• Coordinates drop-offs and pick-ups of all kettles/buckets daily during the Campaign, in accordance with established schedules.
• Records statistical data and timesheets for income reporting and payroll functions.
• Performs other job-related duties as required to ensure a safe and secure environment.

Working Conditions

The incumbent’s work environment is an office setting and off site in the community during the kettle campaign.

The incumbent will work under the following disagreeable conditions: Stressful situations, including dealing with erratic and sometimes antagonistic behaviors Verbal abuse Work schedule affecting lifestyle Local travel required for Kettle Campaign.

The incumbent may be exposed to the risk of minor to moderate injury or illness due to: Physical attacks by others Exposure to infectious diseases Sharp objects Driving in winter weather (heavy rainfall, sometimes snowy conditions) Moderate physical exertion causing fatigue; required to lift up to 40 pounds.

The performance of the job requires frequently interacting with guests, attentive listening, and moderate attention when recording information.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications

Completion of a high school diploma plus a formal certificate program or specialized courses is required. First Aid level 1 and Non-Violent Crisis Intervention Training are assets. Experience and Skilled Knowledge Requirements Class 5 Driver’s License with clear driving record are required. The incumbent must have a minimum of two years of related experience. Previous fundraising and supervisory experience is an asset. Experience working with and leading volunteers will be an asset. Experience using Salesforce for managing volunteers is a strong asset.

Skills and Capabilities

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with Health and Safety Regulations and abide by The Salvation Army’s health and safety policies and procedures. Strong communication skills – written and interpersonal, with the ability to make and communicate decisions and work on a collaborative team. Organizational skills – attentive to details, scheduling, and capable of working in a fast-paced environment that requires daily problem-solving. Technological skills – Microsoft Office and Salesforce. Integrity – High standard of integrity, judgement, confidentiality, and trustworthy management of funds. Patience and ability to de-escalate situations. Strong service ethic and a friendly disposition with the public. Adaptability and adept at dealing with frequent interruptions. Willingness to work with people from diverse backgrounds. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Hours of Work

Before Christmas campaign: 35 hrs/wk, Monday to Friday, 8:30am-4:00pm from September up to mid-November. During Kettle campaign: Up to 40 hrs/wk, Tuesday to Saturday, 12pm-8pm or 12:30pm-8:30pm from mid-November to December 24th. Flexibility on work schedule throughout the Christmas Kettle Campaign.

Compensation

The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

Our Culture

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.