Junior Technical Analyst (Co-op Student)

Socket.dev; Toronto; On-site; CAD 25,000 - 33,000; Part time

Job summary

Flair Airlines is seeking a Junior Technical Analyst (Co-op Student) to support day-to-day IT operations at our Edmonton or Toronto offices. You will assist with onboarding, hardware setup, and incident resolution while developing skills in systems administration and IT service management.

The role emphasizes teamwork, customer service, and a proactive approach to learning new technologies in a fast-paced environment.

Qualifications

• Currently enrolled in a diploma or degree program in Information Technology, Computer Science, Information Systems, or a related field.
• Must be eligible to participate in a recognized co-op or internship program.
• Strong knowledge of Windows operating systems and computer hardware; ability to troubleshoot issues.
• Experience with Microsoft 365 apps (Outlook, Teams, Word, Excel, SharePoint).
• Familiarity with TCP/IP, Wi‑Fi, VPN and DNS.
• Knowledge of Active Directory, Azure AD, and endpoint management tools.
• Experience with Jira Service Management is a plus.

Responsibilities

• Provide first-level technical support for hardware, software, printers, mobile devices, and business applications.
• Respond to, troubleshoot, and resolve IT support requests via ticketing system.
• Configure and maintain desktops, laptops, mobile devices, peripherals, and end-user equipment.
• Support onboarding/offboarding by provisioning accounts and equipment.
• Troubleshoot Windows OS, Microsoft 365, and network connectivity issues.
• Assist with account administration, password resets, and access management.
• Install software, patches, and perform routine maintenance.
• Document incidents and resolutions for knowledge base.
• Track IT assets and lifecycle management.
• Escalate complex issues to senior IT staff.
• Participate in IT projects and system upgrades.
• Follow IT security policies and best practices.

Skills

Troubleshooting

Customer service

Verbal & written communication

Multitasking

Attention to detail

Teamwork

Independent work

Education

IT diploma/degree student

Co-op/internship eligibility

Tools

Jira Service Management

Active Directory

Microsoft Entra ID (Azure AD)

Microsoft 365

Job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team:

Join the Information Technology team at Flair as a Junior Technical Analyst (Co-op Student), where you will gain practical, hands‑on experience while supporting day‑to‑day IT operations in a fast‑paced environment. Reporting to the Manager, Information Technology, you will provide frontline technical support; troubleshoot hardware, software, and system issues; support employee onboarding and offboarding; maintain IT equipment; and assist with technology initiatives, all while developing your skills in technical support, systems administration, networking, and IT service management.

This role is an on‑site position based in either our Edmonton, AB or Toronto, ON office.

A Day in the Life:

As a Junior Technical Analyst (Co-op Student), you will:

• Provide first‑level technical support for hardware, software, printers, mobile devices, and business applications.
• Respond to, troubleshoot, and resolve IT support requests through the organization's ticketing system.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and other end‑user equipment.
• Support employee onboarding and offboarding by preparing equipment, provisioning user accounts, and ensuring timely access to required systems.
• Troubleshoot Windows operating systems, Microsoft 365 applications, and network connectivity issues.
• Assist with user account administration, password resets, permissions, and access management using Active Directory and Microsoft Entra ID (Azure AD).
• Install software, security patches, updates, and perform routine system maintenance.
• Maintain accurate documentation of incidents, technical procedures, and resolutions to support the IT knowledge base.
• Track and manage IT assets, including inventory, equipment assignments, and lifecycle management.
• Escalate complex technical issues to senior IT team members when appropriate.
• Participate in IT projects, technology deployments, hardware refreshes, and system upgrades.
• Follow company IT security policies, procedures, and best practices to protect organizational systems and data.
• Perform other related duties as assigned.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values of honesty, efficiency, accountability, and respect while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • Currently enrolled in a diploma or degree program in Information Technology, Computer Science, Information Systems, or a related field.
  • Must be eligible to participate in a recognized co‑op or internship program.
• Experience:
  • Solid working knowledge of Windows operating systems and computer hardware, with the ability to troubleshoot common issues independently.
  • Working knowledge of Microsoft 365 applications (Outlook, Teams, Word, Excel, and SharePoint), with the ability to troubleshoot common user issues.
  • Working knowledge of networking concepts, including TCP/IP, Wi‑Fi, VPN, and DNS.
  • Knowledge with Active Directory, Microsoft Entra ID (Azure AD), and endpoint management tools.
  • Familiarity with IT ticketing systems (e.g., Jira Service Management).
• Skills and Abilities:
  • Strong troubleshooting and analytical problem‑solving skills.
  • Excellent customer service and interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities in a fast‑paced environment.
  • Strong attention to detail and organizational skills.
  • Eagerness to learn new technologies and continuously develop technical skills.
  • Ability to work independently while contributing effectively within a collaborative team environment.
  • Demonstrates professionalism, accountability, and a positive attitude.
• Requirements:
  • Clear criminal record check and satisfactory references.
  • Must be legally eligible to work in Canada without restriction.

Your Career, Your Journey - Join Flair!

We are committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com