Platform Engineer (PSS)
Flair Airlines
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Benefits offered by this job
Job summary
Flair Airlines seeks a Platform Engineer to support configuring, integrating, and maintaining the Passenger Service System (PSS) and related reservation and distribution platforms. You will work with cross-functional teams to implement changes, manage integrations with the PSS vendor and distribution partners, and troubleshoot issues affecting booking, ticketing, and inventory availability.
The role is full-time and on-site, with offices in Edmonton, Calgary, Vancouver, or Toronto.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
- Relevant certifications in systems administration, integration, or IT service management (e.g., ITIL) are considered an asset.
Responsibilities
- Configure, maintain, and support Flair's Passenger Service System (PSS), including reservations, inventory management, and fares/pricing functionality.
- Build and maintain fare classes, booking rules, inventory controls, and ancillary product configurations in coordination with Revenue Management and Commercial teams.
- Administer user and role-based access for PSS applications in line with security and least-privilege requirements.
- Apply and validate PSS platform patches, releases, and vendor-issued updates in a controlled, tested manner
- Support and troubleshoot integrations between the PSS and Flair's booking website/e-commerce engine, ensuring accurate availability, fares, and booking flow.
- Support and maintain distribution integrations with Global Distribution Systems (GDS), New Distribution Capability (NDC) channels, and online travel agencies (OTAs).
- Support integration of ancillary services (seats, bags, upgrades) and loyalty program functionality within the booking and servicing flow.
- Support integration with payment processing and fraud-screening systems used at the point of booking.
- Develop, support, and troubleshoot industry-standard reservations and distribution messaging (e.g., EDIFACT, PNR-related messaging, NDC XML/API) between the PSS and airline, interline, and industry systems.
- Build and maintain APIs and integration points between the PSS and other Flair systems, including the DCS, e-commerce platform, CRM/loyalty, and reporting/data platforms.
- Monitor message flow and data integrity between systems, investigating and resolving message failures, rejects, and data mismatches.
- Maintain integration documentation, including message specifications, mapping documents, and system interface diagrams.
- Monitor PSS platform health, performance, and availability, proactively identifying and addressing issues before they affect booking or distribution.
- Act as the technical escalation point for PSS-related incidents affecting booking, ticketing, fares, or inventory availability, coordinating with the PSS vendor and affected business teams to restore service.
- Participate in major incident response and post-incident review for PSS-related outages or degraded service.
- Support disaster recovery and business continuity planning for the PSS and its key integrations.
- Design and execute test plans for PSS configuration changes, integrations, and vendor releases, including regression and User Acceptance Testing (UAT), prior to production deployment.
- Manage the technical relationship with the PSS vendor, including issue escalation, release coordination, and participation in vendor roadmap discussions.
- Participate in change management processes for all PSS-related changes, ensuring appropriate testing, approvals, and rollback plans are in place.
- Prepare and maintain runbooks, configuration standards, and technical documentation for the PSS platform and its integrations.
- Provide technical training and support to Commercial, Revenue Management, and Service Desk teams on PSS functionality and known issues.
- Perform additional duties as required to support business objectives.
Skills
Education
Tools
Job description
We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.
Join the Information Technology team at Flair as a Platform Engineer (PSS), a technically skilled professional who will support the configuration, integration, reliability, and ongoing development of Flair’s Passenger Service System (PSS) and related reservations, inventory, fares, and distribution platforms. Reporting to the Senior Technical Product Manager, you will work closely with Revenue Management, Distribution, E-Commerce, the PSS vendor, and Digital/IT teams to configure and test system changes, manage integrations with Flair systems and distribution partners, and troubleshoot technical issues that impact booking, ticketing, fare and inventory availability, and other critical commercial operations.
This is a full-time, on-site position that can be based at any of our Edmonton (YEG), Calgary (YYC), Vancouver (YVR), or Toronto (YYZ) offices.
- Configure, maintain, and support Flair's Passenger Service System (PSS), including reservations, inventory management, and fares/pricing functionality.
- Build and maintain fare classes, booking rules, inventory controls, and ancillary product configurations in coordination with Revenue Management and Commercial teams.
- Administer user and role-based access for PSS applications in line with security and least-privilege requirements.
- Apply and validate PSS platform patches, releases, and vendor-issued updates in a controlled, tested manner
- Support and troubleshoot integrations between the PSS and Flair's booking website/e-commerce engine, ensuring accurate availability, fares, and booking flow.
- Support and maintain distribution integrations with Global Distribution Systems (GDS), New Distribution Capability (NDC) channels, and online travel agencies (OTAs).
- Support integration of ancillary services (seats, bags, upgrades) and loyalty program functionality within the booking and servicing flow.
- Support integration with payment processing and fraud-screening systems used at the point of booking.
- Develop, support, and troubleshoot industry-standard reservations and distribution messaging (e.g., EDIFACT, PNR-related messaging, NDC XML/API) between the PSS and airline, interline, and industry systems.
- Build and maintain APIs and integration points between the PSS and other Flair systems, including the DCS, e-commerce platform, CRM/loyalty, and reporting/data platforms.
- Monitor message flow and data integrity between systems, investigating and resolving message failures, rejects, and data mismatches.
- Maintain integration documentation, including message specifications, mapping documents, and system interface diagrams.
- Monitor PSS platform health, performance, and availability, proactively identifying and addressing issues before they affect booking or distribution.
- Act as the technical escalation point for PSS-related incidents affecting booking, ticketing, fares, or inventory availability, coordinating with the PSS vendor and affected business teams to restore service.
- Participate in major incident response and post-incident review for PSS-related outages or degraded service.
- Support disaster recovery and business continuity planning for the PSS and its key integrations.
- Design and execute test plans for PSS configuration changes, integrations, and vendor releases, including regression and User Acceptance Testing (UAT), prior to production deployment.
- Manage the technical relationship with the PSS vendor, including issue escalation, release coordination, and participation in vendor roadmap discussions.
- Participate in change management processes for all PSS-related changes, ensuring appropriate testing, approvals, and rollback plans are in place.
- Prepare and maintain runbooks, configuration standards, and technical documentation for the PSS platform and its integrations.
- Provide technical training and support to Commercial, Revenue Management, and Service Desk teams on PSS functionality and known issues.
- Perform additional duties as required to support business objectives.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
- Relevant certifications in systems administration, integration, or IT service management (e.g., ITIL) are considered an asset.
- Minimum of three (3) to five (5) years of experience supporting a Passenger Service System (PSS), airline reservations system, or other airline commercial operational platform.
- Hands-on experience with airline distribution channels, such as GDS, NDC, or OTA integrations.
- Experience supporting fares, inventory, and ancillary/loyalty configuration within a PSS or reservations environment is strongly preferred.
- Experience developing and maintaining APIs and system-to-system integrations.
- Experience conducting UAT and supporting production releases and cutovers in an operational environment.
- Experience in an airline, travel, or e-commerce environment is strongly preferred.
- Strong understanding of airline reservations, distribution, and fares/inventory operations.
- Working knowledge of industry-standard reservations and distribution messaging (e.g., EDIFACT, PNR messaging, NDC) and airline data formats.
- Technical proficiency in APIs, system integrations, and troubleshooting message/data flow between systems.
- Comfort working with SQL and scripting (e.g., PowerShell, Python) to investigate data issues and support configuration or automation tasks.
- Strong analytical and problem-solving skills, with the ability to diagnose issues under commercial and operational time pressure.
- Excellent communication skills, with the ability to work effectively with Revenue Management, Distribution, E-Commerce, vendors, and cross-functional Digital/IT teams.
- Ability to manage multiple priorities and respond to time-sensitive, revenue-critical issues.
- Capability to independently identify solutions and drive improvements to platform reliability and integration quality.
- Clear criminal record check and satisfactory references.
- Must be legally eligible to work in Canada without restriction.
- Must have a valid passport for travel across the airline's network.
At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well‑being because when you’re at your best, so are we. This benefits package includes:
- Comprehensive Salary - A salary that reflects your experience and contributions.
- Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
- Retirement Savings - A pension plan with employer-matched contributions.
- Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.
We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.
Website: flyflair.com
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