Junior Solution Architect

CYNET SYSTEMS; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

An innovative firm seeks a skilled CRM Architect to lead the implementation and management of Microsoft Dynamics 365 Customer Engagement. In this pivotal role, you'll define system interactions, optimize performance, and ensure data security while providing ongoing support. Your expertise in CRM applications and data migration will be crucial as you navigate complex integrations and enhance operational efficiency. Join a team dedicated to leveraging technology to improve business processes and drive success in a dynamic environment.

Qualifications

• 1+ years as a CRM architect in Microsoft Dynamics 365 CE implementation.
• Extensive experience with CRM applications and database technologies.

Responsibilities

• Lead development and management of D365 CE, ensuring system performance and security.
• Provide ongoing support and resolve data-related issues post-migration.

Skills

Microsoft Dynamics 365 CE

CRM Applications

Data Migration

Solution Integration

ETL Principles

DevOps

Data Modeling

APIs

DataVerse

Azure Workflow

Job description

Job Description:

Responsibilities:

• Lead the development, implementation, and management of D365 CE, monitoring the entire system.
• Define interactions between application packages, databases, and middleware systems.
• Deliver customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring alignment with business processes.
• Determine how the Dynamics CRM system will integrate with other systems and applications within the organization's technology landscape.
• Establish security measures to protect sensitive data and ensure proper access control within the CRM system.
• Optimize the performance of the Dynamics CRM system for smooth operation and responsiveness.
• Provide ongoing support: lead post-migration support, analyze and resolve data-related issues, and help optimize data management processes in the new environment.
• Perform other duties as assigned.
• Complete work and achieve milestones within the assigned deadlines.
• Notify the Cluster/Ministry project candidate in writing of any issues or material concerns related to the assignment deliverables as soon as they are identified.

Experience and Skillset Requirements:

• At least 1 year of recent experience as a CRM architect in Microsoft Dynamics 365 CE implementation, data migration, and solution integration.

Required Skills and Experience:

• Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) functionalities and capabilities.
• Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages, and communication protocols.
• Knowledge of performance considerations in different environments.
• Experience in structured methodologies for application design, development, and implementation.
• Extensive experience in CRM applications analysis and design in large enterprise environments.
• Experience with data and process modeling methodologies, techniques, and tools, including metadata structures, repository functions, and data dictionaries.
• Experience developing enterprise architecture deliverables (models and documentation).
• Experience designing, developing, implementing, and maintaining large complex CRM applications, workflow processes, and dynamic forms.
• Knowledge of integration technologies used with Dynamics, such as DataVerse / Common Data Service (CDS), Data Entities, and APIs.
• Experience with CI/CD processes around DevOps, data workflows, and Synapse workspaces.
• Strong understanding of ETL principles, data extraction, transformation, and loading processes, and common ETL design patterns.
• Understanding of data pipeline architectures, Azure workflow orchestration tools, and data ingestion, transformation, and movement concepts.