Junior Service Desk Technician

Njoyn; Newmarket; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual for an entry-level role in IT. This position is perfect for recent graduates eager to kickstart their careers in technology. The successful candidate will provide vital technical support to healthcare facilities, helping to resolve issues related to hardware, software, and network problems. With opportunities to learn and grow within a supportive environment, this role offers a chance to make a meaningful impact on the efficiency of hospital operations. If you're ready to embrace a dynamic work setting and contribute to essential services, this is the opportunity for you.

Qualifications

• Entry-level position ideal for recent graduates in IT.
• 1-2 years of experience in IT Service Desk is a plus.

Responsibilities

• Provide technical support to end users for SHINE sites.
• Utilize ticketing system to address incidents and service requests.

Skills

Technical Support

Problem-Solving

Customer Service

Education

Computer Program from College/University

Tools

Ticketing System

Laptops

Printers

Job description

Reporting to the Coordinator, Service Desk, this is an entry-level position in the Information Technology department. Ideal for someone that has recently graduated from a Computer Program from College/University, or has minimal (1-2 years) experience in an IT Service Desk environment.

The role involves providing technical support to the end users for the SHINE sites (Southlake Regional Health Centre, Stevenson Memorial Hospital at the present time). It requires utilizing the hospital’s ticketing system to review incidents and service requests to address technical issues that the hospital users are facing, as well as break/fix/deployment of new technologies such as laptops, computers, printers, etc. The incumbent will be expected to resolve basic hardware, software, or network problems that get escalated.

This role involves providing support during regular business hours, with the possibility of on-call duties to address urgent needs or unexpected situations as needed. Flexibility to respond to on-call requests when necessary.