Junior Service Desk Technician

Southlake Health; Newmarket; On-site; CAD 40,000 - 65,000; Full time

Job summary

An entry-level position in a forward-thinking healthcare organization, this role is perfect for recent graduates eager to kickstart their career in Information Technology. The successful candidate will provide essential technical support to end users at multiple healthcare facilities, utilizing a ticketing system to address various technical issues. This position offers the opportunity to work in a dynamic environment, where flexibility and problem-solving skills are key. Join a team dedicated to enhancing healthcare technology and making a positive impact on the community.

Qualifications

• Recent graduates or individuals with minimal IT experience are encouraged to apply.
• Basic knowledge of hardware, software, and network troubleshooting is essential.

Responsibilities

• Provide technical support to end users for SHINE sites.
• Utilize the ticketing system to manage incidents and service requests.

Skills

Technical Support

Problem Solving

Hardware Troubleshooting

Software Troubleshooting

Network Troubleshooting

Education

Computer Program at College/University

Tools

Ticketing System

Laptops

Computers

Printers

Job description

Reporting to the Coordinator, Service Desk, this is an entry-level position in the Information Technology department. It is ideal for someone who has recently graduated from a Computer Program at College/University or has minimal (1-2 years) experience in an IT Service Desk environment.

The role involves providing technical support to end users for the SHINE sites (currently Southlake Regional Health Centre and Stevenson Memorial Hospital). Responsibilities include utilizing the hospital’s ticketing system to review incidents and service requests, addressing technical issues faced by hospital users, and handling break/fix/deployment of new technologies such as laptops, computers, and printers. The incumbent is expected to resolve basic hardware, software, or network problems that are escalated.

This role involves providing support during regular business hours, with the possibility of on-call duties to address urgent needs or unexpected situations. Flexibility to respond to on-call requests when necessary is required.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• Hospitals and Healthcare