Client Services Coordinator, Contract

Spectrum Health Care; Mississauga; On-site; CAD 45,000 - 47,000; Full time

Benefits offered by this job

RRSP matching

Benefits

Paid sick days

Job summary

Spectrum Health Care in Mississauga is hiring a Client Services Coordinator on a full-time 12-month contract to provide exceptional service and support to clients and staff. This role requires coordinating PSW and Nurse services and maintaining client data and schedules.

You will liaise with clients, staff and community partners, respond to inquiries, and help resolve issues to ensure smooth operations. Strong English communication and office experience are essential.

Qualifications

• Minimum 2 years office experience with high school diploma or equivalent.
• Medical Office Admin Certificate.
• Excellent customer service and communication skills in English.
• Proficiency in Microsoft Office and ability to learn new software quickly.
• Experience in healthcare industry preferred but not required.
• This is an in-office role.

Responsibilities

• Coordinate scheduling and coordination of PSW and Nurse services with community providers.
• Liaise with clients, staff, and community partners to ensure seamless service delivery.
• Act as a problem solver for clients and respond to inquiries from HCCSS and employees.
• Report client and staff concerns to Home Support Supervisor.
• Liaise with HCCSS representatives regarding client care.
• Enter and maintain client data in the computer system.
• Provide lists, schedules, and perform other administrative duties to support the PSW and Nurse program.

Skills

Customer service

Communication

English language

Education

High School Diploma or equivalent

Medical Office Admin Certificate

Tools

Microsoft Office

Job description

• Compensation: CAD 45,000 - CAD 47,000 - yearly

Company Description

Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!

We are hiringa full time contractClient Services Coordinatorto work at ourMississaugaoffice to provide exemplary service and support to our internal and external clients. Full Time shifts available (weekend rotation required). This is a minimum 12 month contract with possibility of extension or permanency.

By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the HCCSS representatives regarding client care
• Collects and entrees all pertinent client data into the computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Qualifications

• Minimum 2 years office experience with high school diploma or equivalent
• Medical Office Admin Certificate
• Excellent customer service and communication skills in English (additional languages an asset)
• Proficiency in Microsoft Office and ability to learn new software quickly
• Experience in healthcare industry preferred but not required
• This is a fully in office role

Additional Information

• Minimum of 2 years working in an office setting
• Must be able to work weekends on rotation
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Ability to multitask and prioritize
• High school diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset)
• Excellent customer service and organizational skills
• Proficient in Word, Outlook and ability to learn proprietary software
• Medical terminology knowledge an asset but not required

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([e-mail]) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.