Junior Helpdesk Support

Rival Technologies; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Home office stipend

Internet stipend

Cellphone stipend

Hybrid working model

Paid time off

Job summary

Rival Group in Toronto is seeking a Junior Helpdesk Support to be the first point of contact for daily technology issues, supporting Mac and Windows environments and partnering with an IT leadership team.

The role offers a hybrid model (3 days in office) and a friendly culture focused on meaningful work, growth, and teamwork, with competitive CAD compensation and a benefits package.

Qualifications

• 0-2 years in IT support or helpdesk; internships count.
• Familiar with macOS and Windows, plus basic networking (Wi‑Fi, VPNs, printers).
• Strong communication and a customer‑service mindset.
• Willingness to learn new tools and technologies quickly.
• Ability to manage priorities, stay organized, and document work.

Responsibilities

• Respond to and resolve helpdesk tickets for hardware, software, account, connectivity, and basic security issues across Mac and Windows devices.
• Support employee onboarding by provisioning accounts, setting up and imaging devices, managing app access, and completing basic Microsoft 365 / Entra ID administration.
• Support endpoint management and IT operations using tools such as NinjaOne, maintain accurate ticket and asset records, and elevate complex issues with clear documentation.

Skills

Communication skills

Customer service

Troubleshooting

Documentation

Collaboration

Tools

NinjaOne

Entra ID

Microsoft 365

Jira

Confluence

Netskope

CrowdStrike Falcon

Job description

Location: Toronto, ON | Employment Type: Full-Time | Reports to: IT leadership team

Reporting to IT manager, we’re looking for a collaborative Junior Helpdesk Support to join Rival Group. In this role, you’ll help support employees as the first point of contact for day-to-day technology issues and help keep our Mac and Windows environment running smoothly, working with smart, kind people who care about great work, real collaboration, and having fun while building something meaningful.

This role is ONLY open to candidates based in Toronto, with a hybrid working model (3 days in office required) designed to support flexibility, connection, and focused work.

About Rival Group

Rival Group brings together Rival Technologies, Reach3 Insights, and Angus Reid Group to help brands get closer to their customers through AI-accelerated, mobile-first conversational insights. Our teams blend technology, research, consulting, and data storytelling to help organizations make better, faster, and smarter decisions.

We’re transforming the insights industry — moving quickly, staying curious, and building work that feels fresh, human, and genuinely useful. We celebrate people who bring courage, energy, results, and kinship to everything they do.

What you’ll own

• Respond to and resolve helpdesk tickets for hardware, software, account, connectivity, and basic security issues across Mac and Windows devices.
• Support employee onboarding by provisioning accounts, setting up and imaging devices, managing app access, and completing basic Microsoft 365 / Entra ID administration.
• Support endpoint management and IT operations using tools such as NinjaOne, maintain accurate ticket and asset records, and elevate complex issues with clear documentation.

What you bring

• 0-2 years of experience in an IT support or helpdesk role; internships and co-op experience count.
• Basic familiarity with macOS and Windows, core networking concepts such as Wi‑Fi, VPNs and printers, and the ability to learn new enterprise tools quickly.
• Strong communication skills and a customer‑service mindset, with the ability to support employees clearly and professionally.
• A practical, curious mindset with strong troubleshooting instincts and a willingness to learn new tools and technologies quickly.
• The ability to manage helpdesk priorities, stay organized, document work accurately, and deliver reliable support in a fast‑moving environment.
• A collaborative approach and a desire to contribute to a positive, inclusive IT and employee support experience.
• Experience creating clear, user friendly documentation and how‑to guides for both technical and non‑technical audiences.

Nice to have

• Exposure to Microsoft 365 / Entra ID, RMM or endpoint management platforms, SSO/identity tools, or tools such as NinjaOne, Netskope, CrowdStrike Falcon, Jira, or Confluence.
• Experience working in a technology, SaaS, or other fast‑paced environment is an asset.
• Basic PowerShell or Bash scripting familiarity, or a CompTIA A+ or similar certification, is a nice‑to‑have but not required.

Why Rival for your next career adventure?

At Rival, how we work matters just as much as what we deliver. We’re building a place where people can do meaningful work, grow their careers, and enjoy the humans they work with along the way.

Fair compensation: We’re committed to pay equity and fair pay practices. The salary range for this role is $45,000 to $55,000 CAD, with final compensation based on skills, experience, and internal equity.

• Home office, internet, and cellphone stipends
• Retirement savings with employer matching
• Parental leave top‑up

Flexibility and time off:

• Hybrid working model and home office benefits
• Comprehensive paid time off
• Volunteer and professional development days

Health and wellness:

• Competitive health, vision, and dental benefits
• Health spending account
• Generous sick, personal, and mental health days
• Additional health benefits with Canada Life

Our values

Our values guide how we work together, make decisions, and show up for customers and each other:

• Courage
• Results
• Energy
• Kinship

The not‑so‑fine print

You must be eligible to work in Canada to be considered for this role. At Rival, we value the unique qualities and experiences each candidate brings. We personally review every application and do not use AI or automated systems to screen or filter resumes.

If you don’t see yourself fully reflected in every requirement above, we still encourage you to apply. Research shows that people from underrepresented groups often apply only when they feel 100% qualified. We’re proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, inclusion, and belonging.

Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

We’re also committed to an accessible work environment and inclusive employment practices. Please contact our People & Culture team if you require accommodation at any point in the selection process.