Junior Adjuster – Edmonton, Alberta, Canada

Davies Group; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Pay-for-Performance Incentives

Work-Life Balance & Hybrid/Remote Work

RRSP with 2% Match

Training & Career Development

Job summary

ClaimsPro in Edmonton is seeking two Junior Adjusters for desktop claims handling with potential progression to field work in the Edmonton area. The role focuses on prompt contact with policyholders, investigations, and settlements while maximizing business development opportunities.

A university degree in insurance or related field is preferred; CIP/broker licensure is a plus. Ideal candidates will have at least 1 year of claims experience, strong analytical and communication skills, and

Qualifications

• High school completion; university degree related to insurance preferred.
• Proficient in Microsoft Office products (Outlook, Word, Excel, OneDrive).
• At least 1 year of relevant experience in claims adjusting or related field.
• Adjuster license or CIP designation in progress.
• Strong analytical and communication skills; ability to interpret complex documents.
• Ability to draw valid conclusions and communicate them clearly.

Responsibilities

• Prompt contact and follow up with policyholders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Identify exposures, estimate reserves, and plan investigations.
• Provide a high level of customer service throughout the claims process.
• Support after-hours customer service when required.
• Perform duties in compliance with established work standards, policies and procedures.

Skills

Analytical skills

Communication skills

Interpersonal skills

Negotiation

Education

High school diploma

University degree related to insurance

Insurance license or CIP in progress

Tools

Outlook

Word

Excel

OneDrive

Job description

Company:

We have an existing opportunity to add two Junior Adjusters to our growing team! The role will be desktop claims handling, which may eventually lead to a field role within the Edmonton area.

The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should havebackground/experiencein insurance or insurance-related field.

Key Responsibilities

Prompt contact and follow up with policy holders and claimants.

Investigate the cause and report to clients with solid recommendations.

Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.

Throughout the claims process, you will provide high level of customer service to clients and the insured.

You will participate and share ownership and responsibility for after-hours customer service requirements when required

Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Qualifications and Experience

Completion of high school education; University degree or post-secondary education related to insurancewill be given preference.

Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

At least 1-year relevant experience in claims adjusting or related-field.

Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation.

Effective analytical skills, including identification of cause-and-effect dynamics

Able to draw valid conclusions and effectively communicate them.

Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience

Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro? We are proud of our people, and it shows:

You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories

Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles – the sky is the limit

You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers

You will be supported by experienced local claims support, centralized after hours support, and dictation services

Your claims load is driven by senior executives and business development staff from coast to coast

You are compensated for your billable hours and other costs.

You are working in parallel with other SCM Insurance services teams

Your workload is balanced to ensure you can maintain a high-quality level

Compensation is commensurate with experience, qualifications, and internal equity.

• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Perks (access to vendor discount programs)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.