Jr. Communication Specialist-Banking

BeachHead Inc.; Toronto; On-site; CAD 24,000 - 48,000; Full time

Job summary

BeachHead Inc. is seeking a Jr. Communication Specialist-Banking to draft and deliver accurate communications during technology outages for our Treasury and Payment Solutions Event Management team in Toronto.

This contract role offers exposure to financial-services communications and incident-management processes. You'll draft outage notifications, translate content including French when needed, publish updates across email, portals and IVR, and help maintain templates.

Qualifications

• Post-secondary degree in communications, marketing, journalism or a related discipline.
• Zero to two years of relevant communications experience.
• Demonstrated written and verbal communication skills.
• Strong writing, editing and proofreading abilities, with the capacity to translate technical information into clear, concise messages.
• Interest in payments and commercial banking; financial-services knowledge is an asset.
• Highly organized and detail-oriented, with the ability to manage competing priorities and meet demanding deadlines.
• Calm under pressure, adaptable and comfortable working in changing situations.
• Collaborative approach, strong interpersonal skills and eagerness to learn.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, Teams and PowerPoint.

Responsibilities

• Draft, edit and distribute outage notifications, client messages and speaking points that are timely, accurate and consistent.
• Deliver communications through incident-notification platforms and maintain current distribution lists.
• Maintain and improve templates and pre-approved messaging for recurring outage scenarios.
• Coordinate client outreach with internal teams during critical incidents.
• Support sales calls during significant incidents, including scheduling, note-taking and recording coordination.
• Coordinate the translation of communications, including French-language content where required.
• Publish updates across email, intranet, client portals and interactive voice response channels.
• Capture lessons learned following incidents and recommend improvements to templates, workflows and communication processes.
• Manage multiple priorities under tight deadlines while remaining calm and responsive as situations evolve.

Job description

Are you ready to turn complex banking incidents into clear, timely communications?

Working with one of our top financial clients, this role calls for a Jr. Communication Specialist-Banking to support the Treasury and Payment Solutions Event Management team by drafting and delivering accurate communications during technology outages. This contract offers the opportunity to collaborate with a small, supportive team, build expertise in financial-services communications and contribute to continuous improvements in incident-management processes.

Pay rate range (CAD): $17.60/hr – $34.78/hr

Responsibilities

• Draft, edit and distribute outage notifications, client messages and speaking points that are timely, accurate and consistent.
• Deliver communications through incident-notification platforms and maintain current distribution lists.
• Maintain and improve templates and pre-approved messaging for recurring outage scenarios.
• Coordinate client outreach with internal teams during critical incidents.
• Support sales calls during significant incidents, including scheduling, note-taking and recording coordination.
• Coordinate the translation of communications, including French-language content where required.
• Publish updates across email, intranet, client portals and interactive voice response channels.
• Capture lessons learned following incidents and recommend improvements to templates, workflows and communication processes.
• Manage multiple priorities under tight deadlines while remaining calm and responsive as situations evolve.

Desired Skill-Set

• Post-secondary degree in communications, marketing, journalism or a related discipline.
• Zero to two years of relevant communications experience.
• Demonstrated written and verbal communication skills.
• Strong writing, editing and proofreading abilities, with the capacity to translate technical information into clear, concise messages.
• Interest in payments and commercial banking; financial-services knowledge is an asset.
• Highly organized and detail-oriented, with the ability to manage competing priorities and meet demanding deadlines.
• Calm under pressure, adaptable and comfortable working in changing situations.
• Collaborative approach, strong interpersonal skills and eagerness to learn.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, Teams and PowerPoint.

Nice to Have

• Experience with proofreading and editing.
• Advanced Excel skills.
• Written and verbal French-language proficiency.
• Experience with SharePoint and Confluence.
• Exposure to incident communications, outage management or financial-services operations.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.