Communications Specialist

Infotek Consulting Inc.; Toronto; On-site; CAD 48,000 - 59,000; Full time

Job summary

Infotek Consulting Inc. seeks a detail-oriented Communications Specialist to join the Treasury & Payment Solutions team at a leading Canadian financial institution. You will craft timely client-facing updates during outages and translate complex technical details into clear messages.

In this role, you’ll coordinate with internal stakeholders, manage distribution lists and templates, and support communications across email, intranet, and client portals. 0–2 years of related experience desired.

Qualifications

• 0–2 years of communications or related experience.
• Post-secondary degree in Communications, Marketing, Journalism, or related discipline.
• Excellent written communication, editing, and proofreading skills.

Responsibilities

• Draft, edit, proofread, and distribute client-facing communications, outage notifications, and internal updates.
• Translate technical information into clear, concise, and professional messaging.
• Manage incident notifications, distribution lists, and communication templates.
• Coordinate with internal stakeholders to ensure consistent messaging during service disruptions.
• Support communications across email, intranet, client portals, and other channels.
• Assist with translation coordination, incident documentation, and continuous process improvements.

Skills

Written communication

Editing

Organizational skills

Interpersonal skills

Financial services

SharePoint

Confluence

French language

Education

Post-secondary degree in Communications/Marketing/Journalism

Tools

Microsoft Office

Job description

Communications Specialist | Financial Services – Treasury & Payment Solutions

We are seeking a detail-oriented Communications Specialist to join the Treasury & Payment Solutions division of a leading Canadian financial institution. This role focuses on delivering timely, accurate, and professional communications during technology outages and service disruptions, ensuring clients and internal stakeholders remain informed.

• Line of Business: Treasury & Payment Solutions
• Contract Duration: 6 months, with potential for extension
• Start Date: ASAP
• Compensation: $35–$43/hour (incorporated)
• Schedule: Monday–Friday, 6:00 AM–2:00 PM, with occasional 11:00 AM–7:00 PM shifts

Key Responsibilities

• Draft, edit, proofread, and distribute client-facing communications, outage notifications, and internal updates.
• Translate technical information into clear, concise, and professional messaging.
• Manage incident notifications, distribution lists, and communication templates.
• Coordinate with internal stakeholders to ensure consistent messaging during service disruptions.
• Support communications across email, intranet, client portals, and other channels.
• Assist with translation coordination, incident documentation, and continuous process improvements.

Required Qualifications

• 0–2 years of relevant experience in communications, marketing, journalism, or a related field.
• Post-secondary degree in Communications, Marketing, Journalism, or a related discipline.
• Excellent written communication, editing, and proofreading skills.
• Strong organizational skills, attention to detail, and ability to work under tight deadlines.
• Ability to remain composed and adaptable in fast-paced, time-sensitive situations.
• Strong interpersonal and collaboration skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, and PowerPoint).
• Interest in financial services, particularly payments and commercial banking.

Nice to Have

• Previous experience in financial services or banking.
• Experience with SharePoint or Confluence.
• Strong proofreading and editorial experience.
• French written and verbal communication skills.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.