Communications Specialist

Insight Global (United States); Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Insight Global in Toronto, Ontario is seeking a communications specialist to draft, edit and distribute outage notifications, speaking points, and client messages.

You will coordinate with internal teams during incidents, manage translation and distribution across channels, and help improve templates based on lessons learned.

0-2 years of related experience and a post-secondary degree are required; proficiency in MS Office and collaboration are essential.

Qualifications

• 0-2 years of relevant experience and a post-secondary degree in communications, marketing, journalism or related field.
• Strong writing, editing and proofreading skills; able to turn technical information into clear messages.
• Interest in payments and commercial banking; knowledge of financial services is an asset.
• Calm under pressure and adaptable as situations change.
• Highly organized and detail-oriented; able to manage multiple priorities and meet deadlines.
• Collaborative with strong interpersonal skills and eagerness to learn.
• Proficient in MS Office; SharePoint and Confluence are assets.

Responsibilities

• Draft, edit and distribute outage notifications, speaking points and client messages that are timely, accurate and consistent.
• Send communications through incident notification platforms and keep distribution lists current.
• Maintain the library of templates and pre-approved messages for common outage scenarios.
• Coordinate with internal teams on client outreach and support sales calls during critical incidents (scheduling, notes and recordings).
• Coordinate translation of content (e.g., French) and post updates across channels such as email, intranet, client portals and IVR messages.
• Capture lessons learned after incidents and suggest improvements to templates and processes.
• We may use AI tools to assist with screening/assessment/selection of potential applicants for this position.
• Vacancy: this posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

Skills

Writing

Editing

Proofreading

Clear communication

MS Office

Detail-oriented

Collaborative

Adaptable under pressure

Education

Post-secondary degree in communications, marketing, journalism or related field

Tools

SharePoint

Confluence

Job description

Draft, edit and distribute outage notifications, speaking points and client messages that are timely, accurate and consistent.

Send communications through incident notification platforms and keep distribution lists current.

Maintain the library of templates and pre-approved messages for common outage scenarios.

Coordinate with internal teams on client outreach and support sales calls during critical incidents (scheduling, notes and recordings).

Coordinate translation of content (e.g., French) and post updates across channels such as email, intranet, client portals and IVR messages.

Capture lessons learned after incidents and suggest improvements to templates and processes.

Must Have Skills:

0-2 years of relevant experience and a post-secondary degree in communications, marketing, journalism or a related field.

Strong writing, editing and proofreading skills, with the ability to turn technical information into clear, concise messages.

Interest in payments and commercial banking; knowledge of financial services an asset.

Calm under pressure and able to adapt as situations change.

Highly organized and detail-oriented; able to manage multiple priorities and meet tight deadlines.

Collaborative, with strong interpersonal skills and an eagerness to learn.

Proficient in MS Office (Outlook, Word, Excel, Teams, PowerPoint); experience with SharePoint and Confluence an asset

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.