Jobs (Edmonton): Client Services Administrator – Fringe Theatre

Theatre Alberta; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Job summary

The Client Services Administrator role at Theatre Alberta supports Fringe Theatre’s rental client operations in Edmonton. You’ll manage contracts, invoices, client communications, data entry, and evaluations, working with multiple departments to ensure smooth event delivery.

This full-time on-site position requires flexibility for evening/weekend events and demands strong communication, organization, and a client-focused, collaborative approach to foster relationships with clients and donors.

Qualifications

• Minimum one year's experience in office or arts administration.
• Strong verbal and written communication skills.
• Exceptional organizational, time-management, and prioritization skills.
• Working knowledge and experience with Microsoft 365 and task management systems.
• Familiarity with Point-of-Sales, financial management systems, and event tracking databases.
• Stage management or live event producing experience is considered an asset.
• Strong problem-solving abilities with a proactive and customer service-oriented approach.
• Ability to work in a fast-paced, creative environment that responds to the evolving and innovative needs of a leading theatre arts company.

Responsibilities

• Provide exemplary customer service on behalf of Fringe Theatre through efficient and open communication with rental clients, Donors, and Staff.
• Main point of contact for contracts, estimates, invoices, and client evaluations while delegating and coordinating client communications to all relevant departments.
• Coordinate initial pre-production meetings to ensure client requests are being documented in Fringe Theatre systems and are approved by relevant Staff.
• Distribute and compile client satisfaction surveys and evaluations.
• Resolve customer complaints by investigating issues, communicating solutions, and making recommendations for product or process improvements.
• Support the Development department with Donor administration including updating relevant databases and systems.
• Support the Executive Director with Board of Directors administration including scheduling meetings, managing calendars, and preparing documents; and
• Perform other duties and responsibilities as necessary and assigned by the Director of Engagement & Technology.

Skills

Verbal & written communication

Organizational skills

Time management

Microsoft 365

Task management systems

POS & financial systems

Event tracking databases

Stage management asset

Problem solving

Customer service mindset

Tools

Microsoft 365

POS systems

Job description

The Virgin Trial – Alberta Theatre Projects

Directed by Glynis Leyshon
Written by Kate Hennig
Actors Pictured Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design Scott Reid.
Lighting Design David Fraser
Costume Design Heather Moore
Photo Benjamin Laird

Photo Credits

Jobs (Edmonton): Client Services Administrator – Fringe Theatre

The Client Services Administrator is the first and last point of contact for Fringe Theatre's robust rental client portfolio. The Client Services Administrator supports the efficient administrative function of Fringe Theatre's day-to-day client operations including communicating clearly and consistently with clients, checking availability inquiries, building invoices, overseeing client contracting, data entry, and client evaluations. This position works in tandem with the Director of Production while collaborating cross-departmentally with the Patron Services, Production, Development, and Finance departments. The Client Services Administrator's hours of work will be completed on site and will be scheduled to support the operational needs of client events.

Is it you we're looking for?

You are a highly organized, detail-oriented, and process driven dynamo who brings administrative experience and passion to this vital role. You are a mindful, detail-oriented, skilled verbal and written communicator. You are deadline driven, and value timely correspondence and thoughtful coordination. You understand the complex needs of live events and are comfortable navigating competing priorities. You believe in supporting and building the arts community and are committed to nurturing relationships with our clients and Donors. You enjoy being part of a big, creative team and collaborate with an open and positive energy.

The Client Services Administrator is responsible for:

• Provide exemplary customer service on behalf of Fringe Theatre through efficient and open communication with rental clients, Donors, and Staff;
• Main point of contact for contracts, estimates, invoices, and client evaluations while delegating and coordinating client communications to all relevant departments;
• Coordinate initial pre-production meetings to ensure client requests are being documented in Fringe Theatre systems and are approved by relevant Staff;
• Distribute and compile client satisfaction surveys and evaluations;
• Resolve customer complaints by investigating issues, communicating solutions, and making recommendations for product or process improvements;
• Support the Development department with Donor administration including updating relevant databases and systems;
• Support the Executive Director with Board of Directors administration including scheduling meetings, managing calendars, and preparing documents; and
• Perform other duties and responsibilities as necessary and assigned by the Director of Engagement & Technology.

Qualifications:

• Minimum one years' experience in office or arts administration;
• Strong verbal and written communication skills;
• Exceptional organizational, time-management, and prioritization skills;
• Working knowledge and experience with Microsoft 365 and task management systems;
• Familiarity with Point-of-Sales, financial management systems, and event tracking databases;
• Stage management or live event producing experience is considered an asset;
• Strong problem-solving abilities with a proactive and customer service-oriented approach;and
• Ability to work in a fast-paced, creative environment that responds to the evolving and innovative needs of a leading theatre arts company.

This is a full-time, permanent position that generally follows a Monday-Friday schedule. However, it is reasonably expected that the Client Services Administrator be available for some evenings and weekends to support client events.

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