Job (Edmonton): Assistant Box Office Manager – Fringe Theatre Adventures

Theatre Alberta; Edmonton; On-site; CAD 27,000 - 46,000; Full time

Job summary

Fringe Theatre Adventures in Edmonton is seeking an energetic Assistant Box Office Manager for a full-time summer contract. The role collaborates with the Box Office Manager to oversee daily operations, data entry, and guest services during the Edmonton International Fringe Theatre Festival.

The successful candidate will manage ticketing data, assist with passes and signage, and coordinate with IT, production and volunteer teams to ensure smooth box office operations in a bustling festival

Qualifications

• Box office or ticketing experience is preferred.
• Interest in the arts and Fringe Festival experience is a plus.
• Proficiency with MS Office and basic IT tasks.

Responsibilities

• Input festival data into ticketing software.
• Assist in designing festival passes and box office signage.
• Maintain box office information and documents.
• Support cash handling and financial reconciliations.
• Oversee daily box office operations during the festival.
• Coordinate with IT, Production and Volunteer teams on box office issues.
• Support training and supervision of box office staff and volunteers.

Skills

Box Office experience

Arts appreciation

Theatre knowledge

Computer literacy

Excel

Outlook

Windows OS

Customer service

Teamwork

Problem solving

Tools

Excel

Outlook

Windows

Job description

Job (Edmonton): Assistant Box Office Manager – Fringe Theatre Adventures

POSITION TITLE: Assistant Box Office Manager
Edmonton International Fringe Theatre Festival
DURATION: June 4, 2012 to September 7, 2012
SALARY: Contract Salary
REPORTS TO: Box Office Manager
DEADLINE: May 25, 2012

Fringe Theatre Adventures is seeking a highly motivated, enthusiastic and dependable team player to fill the full-time summer contract position of Assistant Box Office Manager.

In conjunction with the Box Office Manager, the Assistant is responsible for the development, maintenance and management of the Edmonton International Fringe Theatre Festival Box Office. The Assistant Box Office Manager will be supervised directly by the Box Office Manager.

Responsibilities:

• Assists with the inputting of all festival data into the ticketing software.
• Collaborate on the design and production of all festival passes and box office signs.
• Compose and/or maintain all box office information and documents accordingly.
• Assists with financial reconciliations and cash management.
• Oversee daily operations of the Fringe Festival box offices.
• Liaise with IT, Production and Volunteer departments regarding box office issues.
• Assists in hiring, training, scheduling & supervising box office and artist services staff.
• Assist with training and continuously collaborate with volunteer B.O. Team Leaders.
• Communicate effectively and provide quality service to patrons, sponsors & funders.
• Collaborate with external service providers progressively and effectively.
• Become familiar with and execute all FTA Box Office policies accordingly.
• Deal with customer service issues quickly, professionally and effectively in a bustling festival atmosphere.
• Provide exceptional support to all levels of management, staff and volunteers.
• Ensures tasks and duties are being completed in a timely and accurate manner.
• Undertake any other duties assigned by the Box Office Manager.

Qualifications:

• Box Office experience would be an asset.
• An appreciation and passion for the Arts is an asset.
• Knowledge of a theatre environment, specifically the Fringe Festival is an asset.
• Experience with computers and general office administration skills.
• Proficient with Excel, Outlook and Microsoft Windows Software.
• Creative minded with the ability to work independently as well as with a team.
• Ability to adapt to unforeseen circumstances in a bustling festival environment.
• Possess excellent customer service, problem solving and trouble shooting skills.
• Working some weekends and evenings will be required.
• Some physical work required.

Fringe Theatre Adventures is an equal opportunity employer. Fringe Theatre thanks all applicants in advance for applying; however, only those being considered for the position will be contacted for an interview.