Job (Edmonton): Assistant Box Office Manager – Fringe Theatre

Theatre Alberta; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

Theatre Alberta in Edmonton is seeking an Assistant Box Office Manager for the Fringe Theatre festival season. You will supervise festival box office staff, assist in training volunteers, and ensure smooth ticketing operations across pre-festival, festival, and holdover sales.

You will deliver excellent customer service to festival patrons, manage passes with the Development Team, and oversee setup and teardown of box office sites. Strong communication and teamwork are essential.

Qualifications

• Collaborative team player with strong written and verbal communication.
• Familiar with box office and ticketing systems.
• Interest in fringe theatre and large festival environments.

Responsibilities

• Assist with organizing and supervising Festival box office staff during pre-Festival, Festival and holdover sales.
• Train box office staff, team leaders and volunteers; provide guidance during orientations.
• Provide top-rate customer service to Festival patrons and resolve issues quickly.
• Manage and execute Festival passes with the Development Team.
• Set up and tear down Festival Box Office sites.
• Enforce box office policies and procedures for FTA programming.
• Coordinate communication between staff and volunteers on box office matters.
• Perform general admin duties related to box office services, including front desk coverage.
• Prepare and submit a final report at the end of the Festival.

Skills

Team leadership

Written communication

Verbal communication

Customer service

Tools

Box office software

Ticketing systems

Job description

The Virgin Trial – Alberta Theatre Projects The Virgin Trial
Alberta Theatre Projects

Photo Credits

Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Job (Edmonton): Assistant Box Office Manager – Fringe Theatre

Job (Edmonton): Assistant Box Office Manager – Fringe Theatre

Are you interested in fringing all year long?

The successful candidate for this position will be an individual who is a collaborative team player, with strong written and verbal communication skills, is familiar with box office and ticketing systems and is looking for an opportunity to work for the largest Fringe Festival in North America!

Help us create the perfect Fringe experience!

• The position is responsible for assisting with organizing and supervising Festival box office staff during pre-Festival, Festival and holdover sales.
• Assisting with training of box office staff, team leaders and volunteers. Providing guidance and direction to box office staff, team leaders and volunteers. Providing support as needed to Team Leaders during volunteer orientations and trainings.
• Providing top rate customer service to Festival patrons and dealing with customer service issues quickly, professionally and effectively in a busy festival atmosphere.
• Managing and executing Festival passes in conjunction with the Development Team.
• Setting up and tearing down of the Festival Box Office sites.
• Understanding and executing the box office policies and procedures in relation to all FTA programming.
• Working with the Box office manager to ensure effective communication occurs between all FTA staff members and volunteers regarding specific box office matters.
• General administration duties as required in relation to box office services including covering the front admin desk when needed.
• Preparing and submitting a final report at the conclusion of the Festival

Deadline to apply:June 16, 2017.

This position reports to the Director of Development & Communications and works cross functionally with the various departments, vendors, volunteers, and stakeholders.

Our team rocks, really! Work, and play, every day with amazing colleagues and artists. We provide an ego-free zone where collaboration and creativity are highly valued.

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