Job (Calgary): Front of House Manager – University of Calgary

Theatre Alberta; Calgary; On-site; CAD 25,000 - 39,000; Part time

Job summary

The Department of Theatre Services in the Faculty of Arts at the University of Calgary is seeking two Recurring Part-time House Managers to oversee front of house operations for events.

These roles report to the Admin and Front of House Manager and involve supervising student staff, training on-the-job, and ensuring audience and sponsor satisfaction during evening and weekend performances, with peak periods October-December and March-June.

Qualifications

• Experience as a house manager or knowledge of front of house.
• Strong supervisory and customer service skills.
• Ability to work evenings and weekends under pressure.

Responsibilities

• Supervise part-time student staff during events.
• Ensure smooth front of house operations during events.
• Train new staff on-the-job and assist in evaluating staff.
• Communicate event information to staff and coordinate with stage manager.

Skills

House manager experience

Staff supervision

Customer service

Flexible

Job description

Job (Calgary): Front of House Manager – University of Calgary

The Department of Theatre Services in the Faculty of Arts is currently seeking two Recurring Part-time House Managers.

Reports to the Admin and Front of House Manager. Supervises part-time student front of house staff (ushers, cashiers, concession staff) during events at University Theatre Services facilities. The position has a high degree of independence during events. Peak periods of work are October-December and March-June. Consists primarily of evening and weekend shifts, with some daytime shifts April-June. Occasional extended shifts and shift work is required.

Ensures the smooth operation of front of house activities during events. Trains new staff on-the-job. Assists Admin and Front of House Manager in training and evaluating staff.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Audience satisfaction: patrons treated respectfully; any special needs met, any problems addressed quickly, safety ensured in emergencies
• Sponsor satisfaction: all front of house needs met; any concerns addressed quickly
• Staff: relevant event information and specific duties communicated to staff, supervision of staff to ensure duties carried out correctly, event information discussed with stage manager
• Administrative: maintain security of box office and concession floats and deposits, complete paperwork associated with event, update payroll records

Qualifications / Requirements:

• Experience as a house manager or a sound knowledge of front of house procedures.
• Strong supervisory, communication and customer service skills.
• Flexibility and the ability to function effectively under pressure.
• Fine arts background and knowledge of university community are both assets.

Application Deadline: January 03, 2022

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the General Job Family, Phase III.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Faculty of Arts visit Careers in the Faculty of Arts.

The University has implemented a new Vaccination Directive that requires all faculty and staff to be fully vaccinated against COVID-19 by January 1, 2022. You will be required to upload proof of vaccination prior to commencing your duties. Please review the COVIDSafe Campus website for further information and access to additional resources.

About the University of Calgary

The University of Calgary is Canada's leading next-generation university - a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in nation's most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada's top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.