Technology and Facility Support Specialist, UCalgary Continuing Education

University of Calgary; Calgary; On-site; CAD 28,000 - 39,000; Part time

Job summary

The University of Calgary's Continuing Education unit seeks a Recurring Part-time Technology and Facility Support Specialist to assist the Downtown Campus and Seminar Centre. You will provide desktop and IT support, manage labs, and work with the Facilities team to ensure secure, efficient operations of classrooms and equipment.

You will address technical issues with diplomacy, build relationships with staff and instructors, and stay current with changes in technology and software used on

Qualifications

• Post-secondary education in Computer Science, Commerce or Business Administration with focus on IT.
• Minimum 2 years of customer service, facilities or IT support experience.
• Excellent customer service and communication skills including face-to-face and phone support.
• Ability to translate technical terminology and be patient with end users.
• Ability to work under pressure and within timelines.
• Moderate writing skills for functional documentation.
• Ability to test and troubleshoot new and existing software programs.
• Experience with University core systems (AdAstra, Destiny One, D2L or Blackboard) is a strong asset.
• Experience with a Help Desk ticketing system is desirable.
• General facilities experience is desirable; understanding of academic environment is an asset.

Responsibilities

• Provide desktop and IT support for staff and instructors at the Downtown Campus and Main Campus.
• Address technical issues with tact and diplomacy.
• Develop and maintain relations with faculty, staff, and campus units.
• Support instructors and staff for IT, hardware or classroom issues.
• Pursue ongoing personal development with evolving technology.
• Provide analytical support to facilities and technology teams.
• Suggest and implement schedules and processes for tech support services and standards.
• Collaborate with other IT teams and external vendors to resolve issues.
• Manage IT labs in the Continuing Education department.
• Recommend and implement solutions to enhance efficiency and reliability for CE staff.
• Monitor security of rooms and equipment at Downtown Campus/Seminar Centre.

Skills

Customer service

IT support

Facilities support

Communication skills

Team collaboration

Education

Post-secondary education in Computer Science, Commerce or Business Administration with focus on IT

Tools

Help Desk system

AdAstra

Destiny One

D2L / Blackboard

Job description

Description

Continuing Education is currently seeking a Recurring Part-time Technology and Facility Support Specialist.

Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works independently, as part of a detached team, to ensure the safe, effective and efficient use of the Downtown Campus (DTC) and its resources, as well as providing support in the operations of the Seminar Centre and its resources on Main Campus. As the primary facilities and technology analyst at the DTC, ensures the technology and facilities services of the DTC are effectively provided, including the physical security of the rooms and equipment.

The incumbent(s) will support both the downtown campus and/or main campus, working closely with staff in a cross-functional team environment.

Summary of Key Responsibilities

Technical Support

• Desktop support for staff/instructors at the downtown campus and the English language program at the main campus
• Addressing technical issues using tact and diplomacy
• Developing and maintaining good relationships with faculty, staff and other campus units
• Supporting instructors and staff for any IT, hardware or classroom issues
• Responsible for own personal development with technological changes related to the job, ensuring that as technology and software changes, skills are kept up to date
• Providing analytical support for facilities and technology team as needed
• Providing recommendations for developing schedules and processes for technical support services and standards
• Collaborating with other IT teams and external vendors to resolve technical issues
• Managing IT labs in the continuing education department
• Recommending and implementing solutions to enhance efficiency and reliability for continuing CE staff

Facility Support

• Ensures the security of the Downtown Campus, and/or Seminar Centre, reviewing and reporting maintenance of the equipment and furnishings and supplies
• Monitor use and maintenance of teaching equipment, including data projectors, screens, document cameras, instructor computers, etc.
• Maintain and enter classroom schedules within the central room booking system to ensure optimal use of space
• Opening/Closing classrooms, emptying garbage, and other associated tasks at the seminar centre
• Arranging tables, chairs and sliding walls as needed for in class courses and events ensuring cleanliness of all the event and teaching and learning spaces
• Responding accurately to staff, instructor and student inquiries in a courteous, timely and professional manner
• Track and organise all Computer hardware's and event equipment for Continuing Education in DTC and/or Seminar centre in EDT

Qualifications / Requirements

• Post-secondary education in Computer Science, Commerce or Business Administration with focus on IT
• Minimum 2 years of Customer service, Facilities or IT support experience, with the ability to learn and adapt variety of tasks
• Excellent customer service and communication skills including face to face and phone support
• Ability to' translate' technical terminology and to be patient when responding to repetitious end user requests
• Ability to work under pressure and within given timelines
• Moderate writing skills with ability to write functional documentation
• Ability to test and troubleshoot new and existing software programs
• Experience with University core business systems (i.e. AdAstra, Destiny One, D2L or Blackboard) is a strong asset
• Experience with a Help Desk ticketing system is desirable
• General facilities experience (i.e Painting, basic maintenance) is desirable
• Understanding of and/or experience within an academic environment is an asset
• Positive attitude and demonstrated ability to be a collaborative team member

Application Deadline: October 30, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands‑on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([e-mail]) and requests for accommodations can be sent to People & Culture ([e-mail]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.