Jira Administrator

Cprime; Quinte West; On-site; CAD 70,000 - 110,000; Full time

Job summary

Cprime is seeking an experienced Atlassian Administrator to deliver high-quality Jira and Confluence solutions for client implementations. You will configure, customize, and optimize Atlassian tools to meet client needs, while collaborating with teams to ensure timely delivery and sustained success.

The role requires strong knowledge of Jira suites, Confluence, and integrating add-ons, with a focus on process excellence, documentation, and customer-facing guidance.

Qualifications

• 2+ years of experience configuring and administering Atlassian products (Jira Core, Jira Software, Confluence, Bitbucket, etc.).
• Solid understanding of SDLC, ITIL, and Agile frameworks.
• Experience with JQL, automation rules, SLA configurations, and user/permission management.
• Bachelor’s degree in CS or related field a bonus but not required.
• Ability to work independently in a dynamic environment with minimal guidance.
• Strong multitasking to manage multiple clients and deliverables.
• Excellent interpersonal and written/spoken communication.
• Strong organizational, process orientation, and attention to detail.
• Desire to continuously learn and apply best practices in Jira/Confluence.

Responsibilities

• Install, configure, maintain, administer, and enhance Jira Core, Jira Software, Confluence, Jira Service Management, and key add-ons.
• Guide configuration and documentation of client Jira/Confluence instances.
• Translate client requirements into project deliverables.
• Work with customers to enable custom workflows, fields, screens, dashboards, and reports.
• Create and manage complex configuration elements: workflows, screens, permissions, and notification schemes.
• Advise on best-practice configuration to avoid common pitfalls.
• Install and configure 3rd party add-ons for enhanced capabilities.
• Provide client guidance on Jira/Confluence usage, administration, and operational maintenance.
• Support client admins and users to ensure successful implementations.

Skills

Atlassian configuration

JQL

Agile frameworks

SDLC

ITIL

Independent work

Client management

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Jira Core

Jira Software

Confluence

Bitbucket

3rd-party Atlassian add-ons

Job description

Cprime is anAI-first, human-centeredpartner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.

Notice of E-Verify Participation:

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Right to Work Notice:

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You will be responsible for delivering Atlassian expertise and skills for our client’s implementation needs. You will be implementing high-quality solutions in an iterative manner. You will partner closely with the client to align on solutions, backlog prioritization, and project delivery, including managing project/ program timelines, project scope, fielding client requests, budgets, and project scope creep.

What you’ll do:

• Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Management, and key 3rd party add-ons
• Helping guide the configuration and documentation of client JIRA and Confluence instances
• Accurately gather and translate client requirements, assumptions, and constraints into project deliverables
• Working with customers to enable custom workflows, fields, screens, dashboards, and reports
• Creating and managing complex configuration elements including project workflows, screen schemes, permission schemes, and notification schemes
• Advising on best-practice configuration and recommendations to avoid common pitfalls and challenges
• Installing and configuring 3rd party add-ons for Atlassian products to provide enhanced capabilities (Portfolio for Jira, Structure, Tempo, Insight, etc.)
• Providing client guidance and best practice advice on Jira and Confluence usage, administration, and operational use and maintenance of the systems
• Providing support as required to client administrators and users to ensure the success of the implemented solution

Qualifications and Skills:

• 2+ years of experience with configuration and administration of Atlassian products such as Jira Core, Jira Software, Confluence, Bitbucket, and key 3rd-party add-ons
• Have a conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks
• Solid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes
• Bachelor’s degree in Computer Science or related field a bonus but not required
• Ability to work independently with minimal guidance in a dynamic, ever-changing environment
• Ability to manage multiple clients and deliverables at any given time through effective time management and planning
• Demonstrate good interpersonal skills and communication, both written and spoken
• Strong organizational skills, process-oriented, drive to constantly improve quality
• Strong facilitation skills, attention to quality and detail, and a collaborative attitude
• Maintain an excellent, professional, friendly, timely, and empathetic approach to customer communications
• Enjoy what you do and have a true love of technology to solve challenging problems
• Strong work ethic, good time management, and the ability to work with diverse teams