Jasper Skytram Canadian Rockies Guest Experience Agent

Restaurant Jasper; Municipality of Jasper; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Free attraction access

Friends discounts 50% off

Hotel, dining and retail discounts

Wellness resources

Job summary

Pursuit Collection Jasper is hiring for a Jasper Skytram Guest Experience Agent. You will welcome guests, provide information on weather and tram operations, and sell tickets using a POS system.

The role requires strong customer service skills, basic computer proficiency, and the ability to handle transactions accurately. This is a full-time seasonal position for Spring/Summer 2026 in Jasper, AB, offering a wage of $18–$20 per hour.

Qualifications

• Demonstrated customer service experience.
• Previous supervisory experience is an asset.
• Strong computer proficiency (Word, Excel, POS).
• Strong conflict resolution and organizational skills.
• Secondary language skills are an asset.

Responsibilities

• Serve as the first point of contact, welcoming guests and providing information on weather, ticketing, and tram operations.
• Sell tickets and allocate guests to tramcar spaces using a POS system.
• Handle cash, credit/debit transactions, and third-party billing processes accurately.
• Operate and maintain knowledge of the flight system ticketing platform.
• Resolve ticketing issues, process refunds, and address guest feedback professionally.
• Communicate effectively with other departments and staff via phone, radio, or in person.
• Complete administrative tasks such as filing, inventory management, and reporting.
• Follow operational procedures and comply with safety regulations.

Skills

Customer service

Supervisory experience

Conflict resolution

Organizational skills

Secondary language asset

POS system familiarity

Computer proficiency

Tools

Word

Excel

POS system

Job description

Jasper Skytram Canadian Rockies Guest Experience Agent

Pursuit Collection Jasper, AB$18–$20 an hour - Full-time Job detailsPay$18–$20 an hourJob typeFull-timeLocationJasper, ABFull job descriptionAt Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.ROLE & RESPONSIBILITIESServe as the first point of contact, welcoming guests and providing information on weather, ticketing, and tram operationsSell tickets and allocate guests to tramcar spaces using a custom point-of-sale systemHandle cash, credit/debit transactions, and third-party billing processes accuratelyOperate and maintain knowledge of the “flight system” ticketing platformResolve ticketing issues, process refunds, and address guest feedback professionallyCommunicate effectively with other departments and staff via phone, radio, or in personComplete administrative tasks such as filing, inventory management, and reportingFollow operational procedures and comply with safety regulationsPerform additional duties as assignedREQUIRED SKILLS & QUALIFICATIONSDemonstrated customer service experience, previous supervisory experience is an assetStrong computer proficiency (Word, Excel, POS)Strong conflict resolution and organizational skillsObservant, motivated, and proactive in problem-solvingSecondary language skills are an assetTo honour our commitment to be “Always Honest” all employees must consent to a criminal record checkThe starting wage for this role is $18.00About Us:We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.What will your work environment be like?At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memoriesPURSUIT PERKSJoin an inclusive, global team and make life-long connectionsEnjoy free access to Pursuit attractions and 50% off for friendsGet discounts on hotel stays, dining, and retailAccess subsidized mental health and wellness resourcesEqual Employment Opportunities InformationPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail] thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Hike Jasper

Jasper Camping

Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.