Guest Experience Supervisor Jasper Skytram
The Fairmont Jasper Park Lodge
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Benefits offered by this job
Job summary
Pursuit Collection Jasper is hiring a Guest Experience Supervisor for the Jasper Skytram area. You will oversee daily guest services operations, coordinate duties, and manage inquiries, ensuring a seamless experience for visitors at high altitudes in Jasper, AB.
The role emphasizes staff leadership, training, and cross-department communication to maintain top-tier guest satisfaction across attractions, dining, and retail. This seasonal, full-time position starts at $21.00 per hour.
Qualifications
- 2–4 years in hospitality with supervisory experience.
- Strong computer proficiency with Word, Excel, POS systems.
- Passionate about hospitality and creating memorable guest experiences.
- Ability to guide staff, provide positive reinforcement, and lead teams effectively.
- Strong multitasking and prioritization in fast-paced environments.
- Conflict resolution and problem-solving under stress.
- Comfortable standing for long periods, outdoors at high altitudes, in various weather.
- Secondary language skills are a plus.
- Criminal record check required.
Responsibilities
- Supervise daily operations of the guest services team, including station allocation and cash tills.
- Lead and guide the Guest Service team by assigning duties, scheduling breaks, and ensuring high guest satisfaction.
- Handle complex guest inquiries, complaints, and escalations via email, phone, and in person.
- Oversee use of POS systems and SkyTram scheduling to ensure smooth operations.
- Assist with onboarding, training, and ongoing development of Guest Services Agents.
- Coordinate with lift operators, ticket sales, group sales, and travel agents to ensure consistent guest experience.
Skills
Tools
Job description
Pursuit Collection Jasper, AB$21 an hour - Full-time Job detailsPay$21 an hourJob typeFull-timeLocationJasper, ABFull job descriptionAt Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.
- Supervise the daily operations of the guest services team: allocation of stations, cash tills, and task assignments
- Lead and guide the Guest Service team by assigning duties, scheduling breaks, and ensuring high-levels of performance and guest satisfaction
- Handle complex guest inquiries, complaints, and escalations through various channels (email, phone and in-person)
- Ensure all guest interactions are handled with professionalism and efficiency
- Oversee the use of point-of-sale systems and SkyTram flight scheduling to ensure smooth operations and minimal wait times
- Assist with onboarding, training, and ongoing development of Guest Services Agents to ensure team effectiveness and knowledge of procedures
- Maintain communication with lift operators, ticket sales, group sales, and travel agents to ensure consistent guest experience across all touchpoints
- Monitor cash handling procedures, assist with cash outs, prepare deposits, and assist in financial reporting
- Oversee the preparation and validation of operational and financial reports
- Address guest complaints and operational issues promptly, ensuring timely resolution or escalation to management when necessary
- Assist with client and partner account balancing, ensuring proper documentation and communication for financial transactions
- Monitor guest feedback and service delivery, identifying areas for improvement and providing guidance to agents
- 2-4 years in hospitality with previous supervisory skills is an asset.
- Strong computer proficiency (Word, Excel, POS)
- Passionate about hospitality and creating memorable experiences for guests
- An ability to guide staff, provide positive reinforcement, and encourage success
- Strong ability to multitask and prioritize in a fast-paced environment
- Able to practice conflict resolution and problem-solving skills during stressful situations
- Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment at high altitudes.
- Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
- Secondary language skills are an asset
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
- The starting wage for this role is $21.00
We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
Join an inclusive, global team and make life-long connectionsEnjoy free access to Pursuit attractions and 50% off for friendsGet discounts on hotel stays, dining, and retailAccess subsidized mental health and wellness resourcesEqual Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com .We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
Hike Jasper
Jasper Camping
Canadian Rockies
Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.
If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:
Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.
Explore websites of companies in Jasper that align with your career goals and lifestyle.
Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.
Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.
Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.
If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.
- Park Wardens - Law enforcement, wildlife protection, and visitor safety.
- Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
- Visitor Services Attendants - Work at visitor centers, providing information.
- Conservation Officers & Ecologists - Protect and manage the park's environment.
- Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.
- Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
- Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
- Tour Guides - Leading sightseeing, historical, or adventure tours.
- Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.
- Rafting & Kayaking Guides - Leading groups on rivers.
- Ski Resort Staff - Ski instructors, lift operators, and patrol.
- Hiking & Backcountry Guides - Leading hiking and backcountry trips.
- Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
- Equipment Rental Staff - Assisting visitors with gear and rentals.
- Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
- Equipment Technicians & Mechanics - Maintaining rental equipment.
- Parking & Traffic Control Staff - Managing visitor areas.
- Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
- Research Assistants - Assisting in environmental studies.
- Environmental Educators - Teaching conservation programs.
- Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
- Event Coordinators - Working at events and festivals.
- Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.
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