ITSM Delivery Lead - Incident & Problem Management

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; On-site; CAD 110,000 - 130,000; Full time

Job summary

A growing IT Consultancy in Toronto is seeking an experienced ITSM Service Delivery Manager. In this role, you'll oversee the end-to-end delivery of IT services, lead incident and problem management, and ensure compliance with regulatory requirements. The ideal candidate has 8-10 years of experience and excels in team leadership and vendor management. This full-time position offers a competitive salary between CA$110,000 and CA$130,000, along with opportunities for professional growth.

Qualifications

• 8-10 years of experience in IT service management.
• Proven track record in managing service delivery and operations.
• Experience leading a team and working with cross-functional teams.

Responsibilities

• Oversee end-to-end delivery of IT services.
• Lead and resolve critical incidents.
• Manage relationships with third-party vendors.
• Ensure compliance with regulatory requirements.

Skills

Service Delivery Management

Incident Management

Problem Management

Change Management

Team Leadership

Vendor Management

Risk Management

Job description

A growing IT Consultancy in Toronto is seeking an experienced ITSM Service Delivery Manager. In this role, you'll oversee the end-to-end delivery of IT services, lead incident and problem management, and ensure compliance with regulatory requirements. The ideal candidate has 8-10 years of experience and excels in team leadership and vendor management. This full-time position offers a competitive salary between CA$110,000 and CA$130,000, along with opportunities for professional growth.