IT Technician - Service Center

BBA inc.; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading engineering firm as a key member of the Service Centre team, providing essential support for corporate software and hardware. You'll ensure optimal performance and user satisfaction, while collaborating with IT teams to resolve complex issues. This role requires strong communication skills, a detail-oriented approach, and a commitment to excellence in client service.

Qualifications

• Bilingual (English and French), both spoken and written.
• Availability outside usual office hours.

Responsibilities

• Serve as the first point of contact for user support.
• Manage software and hardware inventory.
• Create and maintain documentation for procedures and support tickets.

Skills

Client Service

Problem Solving

Detail-oriented

Organizational Skills

Analytical Skills

Education

College diploma in computer science

Job description

You'll report to the Service Centre team leader and play an important role in maintaining and providing support for corporate software and associated hardware.

In addition to maintaining and monitoring system components, you'll ensure that performance levels are always optimal and that IT components evolve based on the firm's growth requirements. As the first point of contact for both internal and external clients, you'll need strong soft skills to provide excellent services and ensure a positive user experience.

With us, you'll get the opportunity to...

Support for internal and external users

• Serve as the first point of contact for user support
• Assist users with questions about corporate software and guide them in using available resources effectively
• Provide quality technical support during outages or anomalies affecting corporate software components and hardware
• Analyze and resolve complex operational problems
• Perform urgent cybersecurity tasks on equipment under your responsibility
• Work with various IT teams to escalate and resolve complex problems

Software and hardware management

• Manage software and hardware inventory
• Coordinate repairs, replacements and open tickets with subcontractors and suppliers
• Package, validate and deploy applications to make them available
• Perform updates, and install and configure workstations and software
• Conduct capacity and performance planning analyses to ensure high performance and availability of environments
• Test applications during deployments and confirm proper functionality

Documentation

• Create and maintain adequate documentation for procedures and support tickets
• Create user guides to help resolve recurring issues
• Monitor and improve existing methods

Do your qualities and values match our corporate culture?

• Skilled at providing clients with excellent service
• Autonomous
• Initiative and innovation
• Detail-oriented
• Strong team spirit
• Highly developed organizational and priority management skills
• Results-driven
• Analytical, ability to synthesize and aptitude for solving complex problems

Summary of certifications and job requirements

• College diploma in computer science or equivalent training
• Ability to adapt communications based on the targeted audience (technical or non-technical)
• Bilingual (English and French), both spoken and written
• Availability outside usual office hours

About BBA

For over 40 years, we've been pushing the boundaries of engineering to serve our clients in the Energy and Natural Resources sector. At BBA, we develop innovative, flexible and sustainable solutions, from strategy to execution.

BBA is one of Canada's leading private consulting engineering firms, focused on practice (PCB), with a network of 18 offices. Our teams work closely to deliver projects that shape tomorrow's industry at the local, national and international levels.

Our people's passion and excellence make BBA a Canada's Best Employer and one of Canada's Best Managed Companies.

We have unique talents, and we're committed to providing a workplace where you can be yourself. Job postings are written in gender-neutral language.

Learn more about us by visiting our LinkedIn page and join the networks of our talent attraction specialists to speak with them directly.