Junior Field Service Technician (Quebec City Area)

Nestlé SA; Montreal; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Field Service Technician in the Quebec City area, where you'll be the face of an innovative foodservice leader. This role involves on-site installation and maintenance of beverage dispensing equipment, ensuring top-notch service and customer satisfaction. With a focus on personal growth and a supportive work culture, you will thrive in a flexible and energetic environment. Enjoy comprehensive benefits, including health and dental coverage from day one, a company-matched pension plan, and opportunities for professional development. If you are passionate about delivering exceptional service and enjoy a hands-on role, this is the perfect opportunity for you.

Benefits

Health and Dental benefits

Company matched pension plan

Three weeks of vacation

Flexible work arrangements

Educational Assistance & Tuition Reimbursement

Gender affirmation benefits

Fertility Services and Surrogacy Medical Coverage

Adoption benefits

Discount on Nespresso products

Access to Discount Company store

Qualifications

• 1 year of field service experience is an asset.
• Ability to lift and install equipment up to 55lbs.

Responsibilities

• Perform on-site dispenser installation and service.
• Diagnose and repair service issues on beverage dispensing equipment.
• Provide training to customers on equipment maintenance.

Skills

Bilingualism in English and French

Electrical knowledge

Mechanical schematics reading

Customer service

Organizational skills

Education

Secondary education diploma

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Junior Field Service Technician (Quebec City Area)

Junior Field Service Technician (Quebec City Area)

Position Snapshot

Job title: Field Service Technician

Location: Quebec City and Area (Lac St-Jean, Trois-Rivieres, Matane)

On-site - on the field

A little bit about us

Nestlé Professional is the global foodservice leader in developing and manufacturing innovative food and beverage solutions, and beverage equipment systems that enable foodservice operators across all channels to delight their customers and grow their businesses. We are the trusted Partner of Choice in the Out of Home Channel, providing category and channel expertise to our foodservice accounts. As a company, we support your personal growth with a people-focused culture and a flexible and diverse working environment.

What to Expect:

We are looking for a Field Service Technician for Nestlé Professional based in Quebec City Area to cover Trois-Rivieres to Matane region. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

A day in the life:

• Perform preventative maintenance as required.
• Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste).
• Provide training to customers on the daily maintenance of the dispensing equipment.
• Follow up with account until the service call is completed.
• Report all service activities accurately on invoice/service orders at the completion of every call.
• Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
• Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
• Travel throughout region to assist other technicians as needed.
• Interact with sales team, call center, help desk and other technicians.
• Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out.

Role Requirements

• Bilingualism in English and French language skills are a requirement
• Secondary education diploma or equivalent combination of education and experience.
• 1 years of previous field service experience is an asset
• Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
• Must be able to regularly lift and install equipment of up to 55lbs.
• Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
• Excellent organizational and planning skills. Demonstrated ability to learn.
• Valid driver’s licence and clean driver’s abstract.
• Must be available and willing to participate in the afterhours on call rotation

As the successful candidate, you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will already have field technician experience. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market.

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and six personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#LI-AF1

#NestleSJ

Position Snapshot

Job title: Field Service Technician

Location: Quebec City and Area (Lac St-Jean, Trois-Rivieres, Matane)

On-site - on the field

A little bit about us

Nestlé Professional is the global foodservice leader in developing and manufacturing innovative food and beverage solutions, and beverage equipment systems that enable foodservice operators across all channels to delight their customers and grow their businesses. We are the trusted Partner of Choice in the Out of Home Channel, providing category and channel expertise to our foodservice accounts. As a company, we support your personal growth with a people-focused culture and a flexible and diverse working environment.

What to Expect:

We are looking for a Field Service Technician for Nestlé Professional based in Quebec City Area to cover Trois-Rivieres to Matane region. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

A day in the life:

• Perform preventative maintenance as required.
• Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste).
• Provide training to customers on the daily maintenance of the dispensing equipment.
• Follow up with account until the service call is completed.
• Report all service activities accurately on invoice/service orders at the completion of every call.
• Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
• Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
• Travel throughout region to assist other technicians as needed.
• Interact with sales team, call center, help desk and other technicians.
• Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out.

Role Requirements

• Bilingualism in English and French language skills are a requirement
• Secondary education diploma or equivalent combination of education and experience.
• 1 years of previous field service experience is an asset
• Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
• Must be able to regularly lift and install equipment of up to 55lbs.
• Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
• Excellent organizational and planning skills. Demonstrated ability to learn.
• Valid driver’s licence and clean driver’s abstract.
• Must be available and willing to participate in the afterhours on call rotation

As the successful candidate, you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will already have field technician experience. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market.

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and six personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.