IT Technician II — Windows, M365 & ITSM Lead

SYSTRA Canada; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

SYSTRA Canada is expanding its local IT team in Toronto, seeking a Level 2 IT support specialist who can also act as a local coordinator within a multi-entity framework. You will support Windows/M365 environments, manage assets, and coordinate changes.

Strong communication in French and English is required, with autonomy and teamwork being essential for success. Ideal candidates have 5–6 years of experience, are proficient with ServiceNow/iTop, AD/Azure AD, and VDI, and can contribute to

Qualifications

• DEP or DEC in Computer Science or equivalent experience.
• 5–6 years of Level 2 IT support experience in a structured Windows/M365 environment (ITSM, security policies).
• Experience in operational coordination (planning, reporting) is a plus.

Responsibilities

• Provide L1–L2 workstation and network support for Windows/M365 via ServiceNow + iTop.
• Manage assets, CMDB, patching, and EDR campaigns per group standards.
• Plan weekly activities, lead daily stand-up, coordinate deployments and user communications.
• Interface with Project Platform / IS Department / Cybersecurity; track changes, releases, and security controls; prepare audit materials.
• Produce monthly SLA/SLO dashboards, drive corrective actions, alert if workload exceeds thresholds.

Skills

Service-oriented mindset

Autonomy

Cross-team collaboration

Clear communication (French & English)

Education

DEP or DEC in Computer Science

Tools

ServiceNow + iTop ITSM/CMDB

Windows 10/11 and M365

Active Directory and Entra ID (Azure AD)

VDI (Citrix/VMware/AVD)

Intune/MDM

PowerShell

Advanced Excel

Job description

SYSTRA Canada is expanding its local IT team in Toronto, seeking a Level 2 IT support specialist who can also act as a local coordinator within a multi-entity framework. You will support Windows/M365 environments, manage assets, and coordinate changes.

Strong communication in French and English is required, with autonomy and teamwork being essential for success. Ideal candidates have 5–6 years of experience, are proficient with ServiceNow/iTop, AD/Azure AD, and VDI, and can contribute to