Tier 2 Service Desk Pro - Microsoft 365 & Networking

Northern Computer Inc; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Extended Health & Dental Coverage

Vision Care

Life & Disability Insurance

EFAP

Virtual Healthcare Services

Health & Wellness Spending Account

RRSP Matching Program

Job summary

Northern Computer Inc. is seeking a Tier 2 Service Desk Technician to deliver advanced IT support across Western Canada. You will own tickets, troubleshoot Microsoft 365, Windows, networking, VPNs, Entra ID, and business apps, and provide remote or onsite help to diverse clients.

You'll collaborate with internal teams and vendors, maintain thorough documentation, and contribute to process improvements. Ideal candidates have 3+ years of IT support, strong communication, and a customer-focused

Qualifications

• 3+ years of IT support, service desk, help desk, or MSP experience.
• Strong Microsoft 365, Active Directory, and Entra ID knowledge.
• Solid networking skills (TCP/IP, DNS, DHCP, VPNs, wireless).
• Experience supporting Windows OS, hardware, and business apps.

Responsibilities

• Troubleshoot and resolve advanced issues involving Microsoft 365, Windows, networking, VPNs, Entra ID, and business applications.
• Own support tickets from diagnosis through resolution and closure.
• Provide remote and onsite support to clients across various industries.
• Deploy and support workstations, network devices, and business technology solutions.
• Collaborate with internal teams, vendors, and third-party partners to resolve issues efficiently.
• Maintain accurate documentation, ticket notes, and time entries.
• Communicate clearly with clients and provide exceptional customer service.
• Identify recurring issues and contribute to process improvements and knowledge sharing.
• Support project implementations and ongoing technical initiatives.

Skills

Microsoft 365

Active Directory

Entra ID

TCP/IP

DNS

DHCP

VPNs

Wireless technologies

Windows OS

Customer service

Troubleshooting

Documentation

Tools

MSP experience

Microsoft certifications

Job description

Northern Computer Inc. is seeking a Tier 2 Service Desk Technician to deliver advanced IT support across Western Canada. You will own tickets, troubleshoot Microsoft 365, Windows, networking, VPNs, Entra ID, and business apps, and provide remote or onsite help to diverse clients.

You'll collaborate with internal teams and vendors, maintain thorough documentation, and contribute to process improvements. Ideal candidates have 3+ years of IT support, strong communication, and a customer-focused