IT Technician - Head Office - London

OpenRoad Auto Group Limited; London; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Discounted vehicle purchasing program

RRSP matching

Referral bonuses

Extended health and dental plan

Job summary

OpenRoad Auto Group Limited in London, ON is hiring an IT Technician to provide frontline helpdesk support for computer systems, software and hardware across our head office and dealership network. You will install, configure, maintain systems, assist with onboarding, backups, and coordinate with contractors, while delivering excellent service and participating in after-hours on-call coverage.

The role requires a Diploma or Certificate in IT and at least 2 years of IT/helpdesk experience;

Qualifications

• 2+ years IT helpdesk/support experience in a multi-site environment
• Strong problem-solving skills and ability to work independently under pressure
• Excellent oral and written communication skills
• Experience troubleshooting with Microsoft Windows OS, Microsoft Office and computer hardware
• Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
• Assist with troubleshooting and resolving technical problems for end-users in a timely manner
• Install, configure and maintain computer systems, peripherals and software
• Perform routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software
• Assist with onboarding and offboarding process for employees, including setting up the workstations and software
• Collaborate with senior IT staff to resolve complex issues and elevate when necessary
• Document and track technical issues and resolutions using the ticketing system
• Maintain and manage the CCTV system across all dealerships, including exporting footage when requested
• Coordinate with external contractors/suppliers for computer peripheral repairs
• Provide first-level network support for onsite devices (Wireless AP, POS MediaPlayer, Router, Switch, etc.)
• Manage phone system support, including adding, changing or deleting extensions and hardware
• Maintain accurate IT documentation through the change management process
• Deliver excellent customer service and maintain a positive relationship with end-users
• Participate in the on-call support after business hours

Skills

IT helpdesk

Windows OS

Networking

Customer service

On-call support

Education

Certificate or College Diploma in Information Technology

Tools

MDM

VMware

Veeam

Wasabi

Job description

DRIVING POSSIBILITIES

Position: IT Technician
Employment Status: Full-Time
Dealership: Head Office – London, ON
Department: Information Technology

Compensation: $45,000 - $50,000 annual

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
• Assist with troubleshooting and resolving technical problems for end-users in a timely manner.
• Install, configure and maintain computer systems, peripherals and software
• Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software.
• Assist with onboarding and offboarding process for employees, including setting up the workstations and software.
• Collaborate with senior IT staƯ to resolve complex issues and elevate whennecessary.
• Document and track technical issues and resolutions using the ticketing system
• Maintain and manage the CCTV system across all dealerships, including exportingfootage when requested.
• Coordinate with external contractors/suppliers for computer peripheral repairs
• Provide the first-level network support for onsite devices (Wireless AP, POS MediaPlayer, Router, Switch, etc.)
• Manage phone system support, including adding, changing or deleting extensions
  and hardware.
• Maintain accurate IT documentation through the change management process.
• Deliver excellent customer service and maintain a positive relationship with end-users.
• Participate in the on-call support after business hour.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Certificate or College Diploma in Information Technology, Computer EngineeringTechnology or related discipline
• 2+ years experience in IT helpdesk/support experience in a multi-site environment
• Strong problem-solving skills and ability to work independently under pressure
• Excellent oral and written communication skills
• Experience troubleshooting with Microsoft Windows OS, Microsoft Office and computer hardware
• Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS.
• Familiarity with MDM, virtualization technology (VMware), backup solutions (Veeam,Wasabi) is an asset.
• A valid Ontario Driver’s License (G).

Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link] We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.