IT Technician

CD PROJEKT RED; Vancouver; On-site; CAD 74,700 - 102,700; Full time

Benefits offered by this job

Health care (medical, dental, vision,

Free mental health support

26 days vacation, 10 sick days, 12 hol

RRSP with employer matching

LSA – $100/mo

Menstrual leave

RED Parents Network

Flexible working hours

Job summary

CD PROJEKT RED is hiring an IT Technician for our Vancouver office. You will be the go-to expert to ensure developers, designers, and creatives have reliable IT support to keep world-class games running smoothly.

The role requires a minimum of 2 years’ experience, strong knowledge of Windows and macOS, and excellent communication with both technical and non-technical users. This is an in-office, full-time position based in Vancouver, BC.

Qualifications

• Minimum 2 years of experience in a similar position.
• Basic knowledge of network devices (configuration and administration).
• Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
• Advanced knowledge of Windows and macOS.
• In-depth knowledge of PC hardware.
• Excellent problem-solving and analytical skills with keen attention to detail.
• Exceptional customer service and communication skills, able to explain technical concepts to non-technical users.
• Meticulousness in performing given tasks.

Responsibilities

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher-level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Research new solutions that will improve our everyday work in the organization.

Skills

End-user support

Troubleshooting

ITSM tools

Windows

macOS

Hardware

Customer service

Analytical skills

Communication

Attention to detail

Tools

ServiceNow

Jira

Zendesk

Job description

Job Description

Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world‑class games running seamlessly? CD PROJEKT RED is hiring an IT Technician to join our Vancouver office. In this role, you’ll be a go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.

Responsibilities

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher‑level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Research new solutions that will improve our everyday work in the organization.

Qualifications

• Minimum 2 years’ experience in a similar position.
• Basic knowledge of network devices (configuration and administration).
• Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
• Advanced knowledge of Windows and Apple’s OS.
• In‑depth knowledge of a PC’s hardware.
• Excellent problem‑solving and analytical skills with a keen attention to detail.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non‑technical users.
• Meticulousness in performing given tasks.

Additional Information

The application window for this position will close by 10/31/2026.

This job requires working in Vancouver, BC. Working mode: in‑office in a full-time capacity.

This position is a backfill.

Health & Well-Being

• Company‑paid medical healthcare (dental, vision, and mental).
• Free mental health support, including access to counseling, psychiatric care, and a variety of well‑being webinars.
• Paid leave — 26 days of vacation, 10 sick days, and 12 calendar holidays per year.
• RRSP with employer matching.
• Lifestyle Spending Account (LSA) – $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more.
• Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family‑friendly events.
• Flexible working hours.

Perks & Professional Growth

• Trainings, lectures, and courses — internal workshops, knowledge‑sharing initiatives, online tutorials, and e‑learning classes are all available.
• A welcome pack filled with goodies — to help you feel right at home once you join the team.

Life in the Office

• Dog‑friendly office — bring your pooch with you and look after them while working! There’s always a furry friend or two to meet.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• No dress‑code — we like to keep it casual.

Estimated Pay Range

$74,700- $102,700 CAD annually

Reporting & Compliance

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