Technical Research Analyst

Rockstar Games; Oakville; On-site; CAD 79,000 - 95,000; Full time

Job summary

Rockstar Games in Oakville, Ontario is seeking a Technical Research Analyst to support intake, documentation, and coordination of software and SaaS product updates. You’ll partner with stakeholders across the business to gather requirements, keep requests moving, and ensure decisions and action items are clearly captured.

In this full-time, in-office role you will research third-party tools, coordinate cross-functional needs, maintain vendor communications, and help standardize tool usage while

Qualifications

• Proven ability to research and summarize third-party software.
• Ability to manage multiple requests and document decisions.
• Experience routing risks to IT & Security.
• Ability to present status reports to stakeholders.
• Familiarity with big data concepts and LLM terminology.
• Excellent written and verbal communication.
• Collaborative, service-minded team player.

Responsibilities

• Research requested third-party software and provide concise summaries for stakeholders.
• Coordinate intake for software requests by collecting required details, clarifying incomplete submissions, and preparing concise summaries.
• Partner with cross-functional teams to understand business needs, track requests, route questions, capture feedback, and elevate risks or blockers.
• Support recurring review meetings by reporting on research, capturing feedback, documenting decisions, and maintaining action items (owners and due dates).
• Maintain vendor communications to ensure product features align with expectations and cost models, while staying informed on new feature releases.
• Maintain an inventory of commonly used tools and identify potential overlaps to support standardization efforts.
• Identify red flags, such as unmaintained codebases, low community health or risk scores, external transfer or processing of internal data, or overly broad permission scopes.

Skills

Strong research skills

Organizational skills

Tool intake research

Documentation & reporting

Big data concepts

LLM terminology

Written and verbal communication

Cross-functional collaboration

Tools

ServiceNow

Job description

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar is on the lookout for a Technical Research Analyst to support the intake, documentation, and coordination of software and SaaS product updates. You’ll partner with stakeholders across the business to gather requirements, keep requests moving, and ensure decisions and action items are clearly captured.

This is a full-time, in-office position based out of Rockstar’s unique game development studio in Oakville, ON.

WHAT WE DO

• The Rockstar Games Systems Engineering Team delivers global IT systems infrastructure to the development teams.
• We maintain our infrastructure to the highest standard, with an emphasis on preventative actions rather than reactive.
• Our team constantly reviews our processes with the aim of automating wherever possible.

RESPONSIBILITIES

• Research requested third party software and other tools and provide concise summaries for a variety of stakeholders.
• Coordinate intake for software and emerging technology tool requests by collecting required details, clarifying incomplete submissions, and preparing concise summaries.
• Partner with cross-functional teams (e.g., business stakeholders, IT, security, and governance) to understand business needs, track requests, route questions, capture feedback, and elevate risks or blockers.
• Support recurring review meetings by reporting on research, capturing feedback, documenting decisions, and maintaining action items (owners and due dates).
• Maintain vendor communications to ensure product features align with expectations and cost models, while staying informed on new feature releases
• Maintain an inventory of commonly used tools and identify potential overlaps to support standardization efforts.
• Identify red flags, such as unmaintained codebases, low community health or risk scores, external transfer or processing of internal data, or overly broad permission scopes.

REQUIREMENTS

• Strong research skills to understand both business needs and third-party product offerings.
• Organizational skills to manage, prioritize and document concurrent requests from multiple teams.
• Experience performing tool intake research and routing/escalating potential risks to IT & Security.
• Comfort building status reports and summaries for a variety of stakeholders.
• Foundational familiarity with current concepts around big data, analytics, and LLM terminology.
• Outstanding written and verbal communication skills, with the ability to inform both technical and nontechnical stakeholders.
• Collaborative, service-minded approach; comfortable working across teams and asking clarifying questions.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• Experience with ticketing/work management tools (e.g., ServiceNow or similar).
• Familiarity with IT concepts such as user access, identity management, and basic networking.
• Exposure to a range of SaaS/software tools, interest in tooling used in media and/or gaming environments.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide accommodations to job applicants with disabilities (or on the basis of any other protected ground under human rights legislation) during the recruitment process, as well as to any Rockstar employees in order for them to perform the essential functions of their roles. Rockstar will comply with its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act and will provide accommodations as long as such accommodations do not pose an undue hardship on Rockstar. If you need more information about Rockstar’s accommodation policies or process, or need to request an accommodation,please notify your recruiter during the interview process.

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

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The pay range for this position in Ontario, Canada at the start of employment is expected to be between the range below* per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

$79,000 - $95,000 CAD