IT Technician

Hy-Tech Drilling Ltd.; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an IT Technician, where you'll play a crucial role in supporting technology operations for a leading drilling partner. This position offers the chance to resolve technical issues, provide user training, and maintain essential IT equipment. With a strong focus on sustainability and innovation, you'll be part of a team that values growth and development. Enjoy a competitive wage, comprehensive benefits, and opportunities for career advancement while contributing to a sustainable future. If you're passionate about technology and eager to make an impact, this role is perfect for you!

Benefits

Competitive wage based on experience

Annual performance bonus

Career growth opportunities

100% employer-paid benefits

Employer-matched RRSP program

Family access to leisure centres

Qualifications

• 1-2 years of experience in IT support.
• Basic knowledge of networking and operating systems.

Responsibilities

• Troubleshoot technical issues and guide users.
• Install and maintain IT equipment and systems.

Skills

IT Support

Networking

Operating Systems

Server Architecture

User Training

Cyber Security Software

Education

Diploma in Information Technology Applied Systems

Tools

365 Azure

MS Office

Mobile Device Management (MDM)

Job description

ABOUT HY-TECH

Hy-Tech Drilling is an innovative, capable, and accountable diamond drilling partner for the leading mining companies in the Americas and Europe, enabling our clients to reach critical minerals more quickly with less environmental impact. This supports a global transition to a more sustainable future. We seek win/win/win solutions for our people, our customers, and the communities we support.

Established in 1991, Hy-Tech has grown to a fleet of 60 drills operating throughout Canada, USA, Chile, and Europe. We take pride in the success we’ve had working with our clients to develop innovative solutions for their project challenges and believe in our team’s strength and effectiveness in tackling challenges that may arise.

THE JOB

The IT Technician is responsible for providing timely and effective resolutions to technical problems related to IT-serviced computer and phone operations. This role includes troubleshooting technical issues, guiding users through issue resolution, communicating technical solutions in a user-friendly language, and conducting end-user training when necessary. The IT Technician is responsible for carrying out the following key responsibilities:

• Monitor IT ticket dashboard and review Hy-Tech emails.
• Identify ergonomic issues, and present potential solutions for review to IT Manager.
• Provide end user training and mentoring in effective use of technology and best practices for corporate and personal information security.
• Complete new hire and transitioning employee setup checklist to ensure that employees have the IT equipment they require to do their job effectively.
• Complete offboarding when employees leave.
• Complete maintenance, document maintenance, and update inventory records of various IT equipment (laptops, tablets, phones, satellite, etc.).
• Set up IT equipment required onsite to meet job specific needs.
• Program and perform maintenance of the phone system.
• Perform maintenance on printers and scanners.
• Install firewalls and routers.
• Install and maintain CCTV cameras. Program entry access and provide end user training.
• Install and maintain GPS units on drill equipment and work vehicles. Set and maintain the parameters for GPS notifications.
• Assist with Mobile Device Management (MDM) System.

THE PERKS

• Competitive wage based on experience and qualifications ($23.50-$33.25per hour).
• Eligible for an annual performance bonus based on company performance.
• Career growth, development, and continuous learning opportunities.
• Comprehensive 100% employer-paid benefits package and progressive employer-matched RRSP program upon successful completion of a 3-month probationary period.
• Family access to the City of Saskatoon Leisure Centres.

THE SETTING

This position is based out of the Branch Location in Saskatoon, SK. Office work environment with some travel required.

THE SCHEDULE

Standard working hours are 8am – 5pm Monday to Friday. There will also be some requirements to be available after hours and on weekends during busy times.

EXPERIENCE & QUALIFICATIONS

• 1-2 years of experience in an IT support capacity.
• Diploma in Information Technology Applied Systems is preferred.
• Basic knowledge of networking, operating systems, and server architecture.
• Experience with 365 Azure and MS Office.
• Experience with cyber security software.
• Ability to thrive in a challenging and fast-paced environment, juggling multiple priorities.
• Maintain high-quality standards and be a positive ambassador for Hy-Tech.
• Work independently and as part of a team, developing strong relationships.
• Perceive the bigger picture, tailoring your actions to achieve strategic objectives.
• Must have a valid driver’s licence and provide a current drivers abstract annually.