IT Technician

Wiikwemkoong Unceded Indian Reserve; Northeastern Ontario; On-site; CAD 59,000 - 72,000; Full time

Job summary

Wiikwemkoong Unceded Indian Reserve is seeking a knowledgeable IT Technician to support and maintain the organization’s technology infrastructure. You will report to the CTO and collaborate with staff across departments to ensure reliable, secure technology services.

The role requires strong Windows, Microsoft 365, Active Directory, and networking skills, plus hardware/software troubleshooting and a customer-focused mindset. Salary is stated at $65,009 per year.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Computer Systems Technology, or a related field preferred, or an equivalent combination of education and experience.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking fundamentals, and endpoint management.
• Experience troubleshooting hardware, software, printers, mobile devices, and network-related issues.
• Excellent communication and interpersonal skills with a commitment to customer service.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco certifications are considered assets.

Responsibilities

• Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support Microsoft 365 services, including Outlook, Teams, SharePoint, and OneDrive.
• Monitor and maintain network connectivity, wireless systems, and related infrastructure.
• Assist with user account management, password resets, and access permissions.
• Assist with deployment and maintenance of servers, cloud services, backup systems, and disaster recovery solutions.
• Document technical procedures, configurations, support activities, and asset inventories.
• Participate in technology projects, upgrades, system implementations, and equipment installations.
• Provide excellent customer service while ensuring timely resolution of technical issues.

Skills

Windows OS

Microsoft 365

Active Directory

Networking fundamentals

Endpoint management

Troubleshooting

Customer service

Communication

Education

Diploma or degree in IT/CS/CTS or related field

Tools

CompTIA A+

Network+

Security+

Microsoft Certifications

Cisco Certifications

Job description

IT Technician

Wiikwemkoong Unceded Territory is seeking a knowledgeable, customer-focused, and highly motivated IT Technician to support and maintain the organization's technology infrastructure. The IT Technician will report directly to the Chief Technology Officer (CTO) and work closely with staff across all departments to ensure reliable, secure, and effective technology services.

RESPONSIBILITIES

• Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support Microsoft 365 services, including Outlook, Teams, SharePoint, and OneDrive.
• Monitor and maintain network connectivity, wireless systems, and related infrastructure.
• Assist with user account management, password resets, and access permissions.
• Assist with deployment and maintenance of servers, cloud services, backup systems, and disaster recovery solutions.
• Document technical procedures, configurations, support activities, and asset inventories.
• Participate in technology projects, upgrades, system implementations, and equipment installations.
• Provide excellent customer service while ensuring timely resolution of technical issues.

REQUIREMENTS

• Diploma or degree in Information Technology, Computer Science, Computer Systems Technology, or a related field preferred, or an equivalent combination of education and experience.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking fundamentals, and endpoint management.
• Experience troubleshooting hardware, software, printers, mobile devices, and network-related issues.
• Excellent communication and interpersonal skills with a commitment to customer service.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco certifications are considered assets.
• Operational understanding of Anishinaabemowin is an asset.

Salary: $ 65,009

Location: In-Office Wiikwemkoong

Interview Process: All interviews will be conducted in person.

Confidential:Production Database Administrator - IST

Box 112 19A Complex Drive

Wiikwemkoong Unceded Indian Reserve

Wiikwemkoong ON P0P 2J0

Email: [e-mail]