IT Technician

Baffinland; Clyde River; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Travel benefits

Site premiums

Health and dental coverage

Pension participation

Job summary

Baffinland is seeking an IT Help Desk professional to provide frontline support at the Mary River Mine Site in Nunavut. You will troubleshoot hardware and software, assist users, and coordinate with technicans to resolve issues in a remote Arctic environment.

The role requires strong customer service, clear communication, and the ability to manage multiple tasks while maintaining safety and compliance with company standards.

Qualifications

• Experience delivering customer-focused IT support and troubleshooting.
• Strong written and verbal communication.
• Ability to write reports, manuals and procedures.
• Ability to prioritize tasks and manage competing demands.
• Detail-oriented with strong analytical/problem solving skills.
• Positive, can-do attitude and team orientation.

Responsibilities

• Provide general IT Help Desk support and troubleshooting for all users.
• Perform intake and triage of requests and assign tickets to technicians.
• Monitor tickets for trends or high-impact issues and elevate as needed.
• Maintain inventory of IT assets and provide reorder information.
• Provision phones and voicemail systems.
• Provision of devices and equipment following IT standards.
• Resolve hardware and software problems on user devices and peripherals.
• Move, install and configure IT equipment on site.

Skills

Customer Service

Communication

Documentation writing

Task prioritization

Analytical/problem solving

Positive attitude

Team player

Job description

About Us

At Baffinland, we work and live beyond the Arctic Circle, mining iron ore at our Mary River Property, located in the Qikiqtani Region of Nunavut on Baffin Island; one of the world’s most captivating and seldom seen destinations. We are a unique company with a strong management who have amassed specialty experience on northern mining projects through all phases of Inuit consultation, permitting, construction and operation. Our workforce brings together the modern practice of safe, sustainable mining and the enduring value of a traditional culture, which is rapidly advancing. The result is a work and community experience you won't find anywhere else. We are looking for people ready to share, build, and grow with our company.

About Us

At Baffinland, we work and live beyond the Arctic Circle, mining iron ore at our Mary River Property, located in the Qikiqtani Region of Nunavut on Baffin Island; one of the world’s most captivating and seldom seen destinations. We are a unique company with a strong management who have amassed specialty experience on northern mining projects through all phases of Inuit consultation, permitting, construction and operation. Our workforce brings together the modern practice of safe, sustainable mining and the enduring value of a traditional culture, which is rapidly advancing. The result is a work and community experience you won't find anywhere else. We are looking for people ready to share, build, and grow with our company.

Main Accountabilities

• Provide general IT Help Desk technical support and troubleshooting for all users
• Perform intake and triage of requests, performing assignments of tickets to technicians
• Monitor tickets for trends or high impact issues and elevate as needed
• Maintain inventory of all IT assets and provide reorder information as needed
• Provision phones and voicemail systems
• Provision of Baffinland cellular phones when requested by Oakville IT Technicians
• Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on all user equipment including workstations, printers, etc.
• Lifting and transportation of moderately heavy object such as workstations, servers, etc.
• Receive shipments of materials destine for Mary and Milne
• Ship damaged materials off site when necessary
• Create purchase requisitions
• Move, provision and install equipment
• Provision new equipment for end users following all Baffinland standards
• Install and maintain structured cabling
• Install and maintain equipment mounted on towers and masts
• Create, Remove, Update and Delete accounts and access in any system as approved by IT superintendents
• Participate in project work as assigned
• Maintain all Baffinland conference facilities, cleanup and repair as needed
• Organize, clean and generally maintain all IT storage facilities
• Dispose of waste electronics and shipping materials
• Enforce Baffinland security standards and policies
• Conduct all work safely and in accordance with Baffinland safety procedures
• Demonstrate awareness and commitment to health, community and environmental protection and take action to ensure that unsafe practices or non-compliant behaviors do not occur.
• Operate equipment (Man Lift, Skid Steer and Boom Truck).
• Maintain all IT facilities on site including comm. towers, switch cabinets and server rooms.

Main Qualifications

• Excellent customer service skills
• Strong communications and interpersonal skills
• Experience in writing various forms of business documents, including reports, manuals and operational procedures
• Ability to priories tasks
• Strong analytical/problem solving skills with high attention to details
• Positive can do attitude
• Focused on the success of the Team

Job Location

Mary River Mine Site, NU, Canada

Compensation

Compensation for this position is aligned with Baffinland’s approved compensation framework and current market conditions. Final compensation will be determined based on:

• Relevant education and certifications
• Related training and experience
• Internal equity considerations

This site-based role is eligible for participation in the travel benefits, site premiums, comprehensive health and dental coverage, and pension participation.

Eligibility & Hiring Consideration

All applicants must be legally entitled to work in Canada.

In accordance with our commitments under the Inuit Impact and Benefit Agreement (IIBA), priority hiring consideration will be given to Inuit candidates and residents of Nunavut, particularly from communities near our operations.

Baffinland is committed to building a diverse workforce and encourages applications from Indigenous Peoples, women, and individuals from underrepresented groups.