IT Technicial Lead

Surrey Police Service; Surrey; On-site; CAD 83,000 - 94,000; Full time

Benefits offered by this job

Extended health and dental coverage

Municipal Pension Plan

Vacation entitlements

Professional development

Job summary

Surrey Police Service (SPS) is seeking an IT Technical Lead to provide technical direction for strategic projects and lead infrastructure or applications environments. The role emphasizes collaboration with project teams, adherence to quality standards, and enabling secure, scalable IT solutions.

The position is on-site with a 35-hour work week, requiring strong communication and leadership, and a focus on IT security policies and governance within a police services context.

Qualifications

• Two-year diploma in Information Systems or equivalent experience.
• Minimum of six years in an IT implementation role.
• An acceptable combination of education and experience.
• Must obtain and maintain police security clearance throughout employment.

Responsibilities

• Define project scope, deliverables, priorities, and schedules with project managers.
• Design and deliver IT solutions in collaboration with project teams and stakeholders.
• Act as a technical liaison between business units, vendors and IT operations resources.
• Lead the development of technical design, configuration, sustainment, and operations documentation.
• Lead the implementation of new technologies, including testing and troubleshooting.
• Plan and implement operational initiatives such as versioning and stewardship.
• Conduct meetings to assess options and recommend changes.
• Provide technical expertise to IT stakeholder groups.
• Evaluate risks, improve architectural approaches, and ensure IT security policy compliance.
• Ensure smooth transition of new technologies to operations with handover and training.
• Provide SME support to operations during outages.

Skills

Enterprise integrations

Web applications

Database technology

Cloud technologies

Security

Software development lifecycle

Communication

Project collaboration

Education

Two-year Diploma in Information Systems

Job description

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 480 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) is offering an exciting opportunity for an IT Technical Lead to join our growing Corporate Services Bureau. In this role, you will provide technical direction and leadership for strategic projects, processes, systems, and functional areas. Your responsibilities will include leading the infrastructure or applications environment build, configuration, and integration while ensuring that project teams adhere to quality control standards.

Schedule / Hours of Work

This is an on-site position and the anticipated schedule for this position is 35 hrs/week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Work with project managers to define project scope, deliverables, priorities, and schedules.
• Design and deliver IT solutions in collaboration with project teams and stakeholders.
• Act as a technical liaison between business units, vendors, and IT Operations resources.
• Lead the development of technical design, configuration, sustainment, and other operations & maintenance documentation.
• Lead the implementation of new technologies, including testing and troubleshooting.
• Own and lead the planning and implementation of Operational initiatives such as versioning and stewardship.
• Conduct meetings to assess options and recommend changes as required.
• Provide technical expertise and consultation to IT stakeholder groups.
• Evaluate and assess risks and improve architectural approaches, and ensure compliance with IT Security policies and guidelines
• Adapt and apply procedures to address and resolve unusual problems.
• Ensure the smooth transition of new technologies to operational teams by ensuring operational handover procedures have been completed and training conducted.
• Provide subject matter expertise to operational teams for maintaining system operations and troubleshooting during outages.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of enterprise business applications integrations, web applications, database technology, cloud, security, and mobile and web technologies.
• Knowledge of software development lifecycle.
• Strong communication skills, efficiency, thoroughness, initiative.
• Ability to build relationships that contribute to team cohesion and collaboration.
• Excellent problem-solving skills.
• Effective management of complex tasks under tight deadlines are essential.

APPLICANT QUALIFICATIONS

• The successful incumbent will have a two-year Diploma in Information Systems
• A minimum of six years in an IT implementation role
• An acceptable equivalent combination of education and experience.
• All applicants must obtain and maintain the required police security clearance throughout their employment with SPS.

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.
• The salary range for this position is $59.84/hour - $67.86/hour (pay grade 31) based on 2026 rates.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.